Bourbon Orleans Hotel

Definitely not the high end experience that they would like you to think that they provide. Many things seemed cheap or just not a quality experience. Will be re-evaluating future stays there.

The location is excellent

The bathroom hadnt been cleaned, there is huge clumps of hair in the shower drain

Location is great. Found un flushed toilet, back of earring and a dirty ball cap when entering the room after check in. Staff didn’t do a whole lot to help. Pool is full of bugs that crawl all over you and drains that don’t work so the water is just nasty sitting there. Bugs in their alcohol drinks. Valet didn’t re-enter our vehicle upon return so waited over an hour the next day to retrieve as they were clueless. Staff wasn’t all that great except the bell hop. Wouldn’t return here unless for the location. Nothing luxurious about it or worth the price point.

Really nice stay for a conference and some sight seeing on the side. The staff were great, especially Lei at the front desk who went above and beyond to help us fix our reservation. It was nice to be in the midst of the French Quarter and our room was surprisingly quiet at night. Plus, the air conditioning works great, and the pool is a fun old-school vibe in the central courtyard.

My daughter and I had the best holiday here in New Orleans. We always travel together and this was the best trip ever! Everyone was so friendly and so helpful. I don't believe we have ever met so many wonderful people in one place. Not one single negative encounter. How refreshing is that! We love you New Orleans and all those that made our trip a memory that will last forever! Hope to see y'all soon. Penelope & Alexis Azoulay

Service

Prices

Not the best experience here. We had no hot water the entire time and water pressure was weak. We spoke to the front desk and they didn’t really seem to care. They said they’ve been having problems with it but didn’t communicate this to any of their guests before or at arrival. Hotel is in a great location with main areas of the hotel very comfortable. Bar area is basic for what you pay. Service was a big let down.

Very mixed experience. Pros- Location is great. In the heart of French Quarter. Walking distance to restaurants, bars, stores, etc. Hotel is beautiful, complimentary coffee and water bottles. Good size room. Staff was welcoming and friendly. The concierge, Roy, was extremely helpful and gave us great tips! Cons- NO hot water. I talked to other guests in the lobby and it appears to be based on room location. Some guests had no issue w/hot water. We stayed in grande room with 2 queens. Staff eventually told us to turn on sink water and run shower for 15 min to get hot water. Despite running water for over 15 min ( I put on timer), several mornings it only got to luke warm. Mgmt offered to change us to another room, but later said whole hotel was having hot water issues. Mgmt did offer some compensation, but having no hot water on some days and running the water for 15 min in order to get hot water was not a good experience. Noise: Our room was above hotel bar and we could hear the band playing late at night. $50 early check in charge $35 extra charge for courtyard view

Great service at Bourbon Orleans in the French Quarter. Phone reservations, check-in and check-out were easy. Welcoming and helpful Front Desk staff. Concierge, Roy, was extremely professional and Security Officer, Roy, escorted me across Bourbon Street to music venue, going and returning. You can't find better service at an ideal location in the French Quarter. It will be my go-to hotel in New Orleans. Period.

Location is awesome since it is within walking distance of most all the must sees in NOLA. Staff, especially those working the door were friendly and helpful. Huey was our favorite member of the staff, always greeting us with a huge smile and was so helpful with any questions we had. We absolutely loved him. He made us feel like we were coming home everytime we came back to the hotel after being out.