Old Bank Hotel

Fantastic location with very friendly and helpful staff

Staff exceptional, service exceptional, location exceptional, hotel beautiful, room [classic double] was beautiful, bed very comfortable, bathroom beautiful, breakfast amazing, staff couldn't' t do enough for you. It was my husband's birthday and there were complimentary cakes in the room on arrival also, very much appreciated. I just wanted to mention again that however beautiful the hotel is, it is only as good as the staff that work there and ALL staff at this hotel go above and beyond to make your stay an enjoyable one. We will definitely be returning. Thank you

Great location

Service at breakfast very pleasant but a little slow

Location. I’ve stayed here before. Lovely hotel. And great breakfast.

We were affected by poor guest behaviour in the study at the back who carried out Covid tests and left all the testing kits on the table next to us. Really gross. We felt that the hotel knew the guest and his clients and hadn’t facilitated their activities as they should have done, so as not to affect other guests. It was sorted out but after we had made a huge fuss. Not a great experience. My room was cold and had a quite damp smell and feeling when I checked into it. It did warm up once the heating was on but this room should have been prepared and aired properly first.

They let me check in early on Monday morning (I know I was just lucky but still). The receptionist was extraordinarily helpful. My room, #36 was large and had everything I could possibly ask for, and everything worked. That includes a French press coffee maker and excellent ground coffee. Plus there is an excellent restaurant downstairs, The décor is thoughtfully chosen, modern art very much in the background. If you want to enjoy it, fine but if you choose to ignore the various pictures no problem either they do not cry for attention. The parks are close enough for a run in the morning. And best of all when I forgot my headphones the hotel staff sent them to my home address. You can’t ask for more!

Gorgeous hotel. My wife and I have stayed here many times and the high standards we’ve come to expect from the Old Bank have never failed. Professional staff, excellent house keeping services, great restaurant.

Nothing

It was clean, bar looked nice but we didn’t get to use unfortunately

Overall very underwhelming for the price point and the star rating etc. reception area basic and small. Bedroom so very small to the point of being uncomfortable with our 2 bags. Overall very expensive for whet we got.