Extended Stay America Suites - Orange County - Brea

Ave

Was better than I expected after reading the reviews! There were outlets that didnt work & lamps that needed light bulbs. Which I asked for, but never recieved. Bath tub was in poor condition and water didnt turn off completely. In the morning hours it got pretty loud with people stomping down the halls and maid carts banging all over. But it was clean ,no bugs and the grounds were well kept. Location is kinda remote if you dont have a car. Food and shopping is a walk for sure. We will be back if nothing else better is available.

There was trash in the trash can in the kitchen. The bed had a dent in it like someone sat in it for to long. And there was a spider on the blanket.

Convenient and simple experience

My intended stay was for 2 nights, after spending the day at Disneyland worried about late check in they run my card and check in via phone. Process was simple I was happy. HOWEVER Walking to our room we saw some crackheads coming out of the elevator; ok not fully judging it off of them BUT once entering the room; the carpet - dirty, the sink. toilet and bathtub had hair the bathtub had paint in it.. The bed had lint on it, when my BF went to sit on the edge of the bed it just about flipped up and he fell off the bed, we laughed it off but when he went to sit on it again it happened again.. he is about 130lbs . We went downstairs decided to get a refund the front desk guy John was really sincere and didn’t give us a hard time. As we were leaving there was a family that booked a two bed room also came from Disneyland only to be told they were over booked and couldn’t do anything to help them at this point it was already 11:30, I’ve seen this happen before with Expedia.. On our way out the crack heads were arguing upstairs about who has more teeth, there was another couple of sketchy ppl lurking around, it just felt unsafe . It’s been a week no refund has been issued. I called the hotel and the male that answered said call tomorrow . I asked if the other male employees at night was John and he said he didn’t know he was new.. I just wanted to confirm the guys name and got attitude almost as if I inconvenienced him as if it was him that drove back to San Diego at 12am

Overall it was ok the bathroom was horrible tub was really nasty hardly any hot water. The TV didn’t work well but the bed and AC were good and the location was great for our stay. I also feel you should notate there is 150 dollar deposit on the website because we stayed at another hotel like this one and they didn’t have a deposit fee.

It did the job for the stay I had. The room was completely outdated and falling apart. The laminate on the flooring was coming up especially in the bathroom. While running the water in the bathroom, I am unsure if it was the drains that smelled horrible or if it was the water but it was disgusting.

Thank you, quick and friendly check in!

Last time ever, noisy tenants fighting til 5am, no hangers, iron, plastic mattress covers

Enjoyed the quietness Very clean and comfortable. Service was great