Extended Stay America Select Suites - Chicago - Lombard - Oakbrook

The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.

For the amount paid, I expected semi conditions. I was quite surprised at how clean and organized the rooms were, I stayed one night but I had adequate rest, due to the quiet environment. The receptionist I met was super amazing, friendly and receptive. His name was Justin! Cool guy! The only reason I did not give a 5 star was because my skin reacted to the bedding material, which although was quite clean, I couldn’t really use the beddings and pillows. But hey, I was able to drive a short distance to the dollar general to get blankets and other basic supplies and I got the comfortable stay I wanted! Tip: it’s like home, you could bring your bedding and supplies or get from target/ other stores, there’s a plethora of choices close to the space; this is if you’re like me and picky about bedding material.

Very all over the place.

My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.

Extremely dirty rooms. I got two rooms and both smell terrible , the whole entire third floor smells absolutely terrible to a point of I really almost threw up. I told the front desk and the lady in the front did not seem concern. She just told me she’s already clocked out and the house keeping cleared the room and she’s entirely booked for the night. She did not care to represent this company with customer service. She was concerned about going home. Terrible customer service as well the experience. I would highly recommend not going to this location. Only if you don’t have much money and not any other choices. I’m telling ya the smell is unacceptable.

They helped in every way to possible

Quite, no complimentary breakfast

Nice just very loud outdated a little