Hyatt House Herndon/Reston

Check-in and check-out

Booking thru Booking.com is not transparent and has many hidden terms and complicated to get details of the reservation and payment

The Fire Alarm went off and the Fire Department responded. GLORY!

My stay was very comfortable. My friend and I shared a two bedroom suite the night before flying out of Dulles the next afternoon. Desk staff was friendly and helpful. The suite was spacious, bed was very comfortable, and bathroom was great. I will note that there was a noisy air handling unit in my bedroom--didn't bother me, it was white noise, but may bother others. Breakfast was ample and tasty. Hotel was an easy 15 minute walk from the Herndon metro stop. Several eateries were available in the industrial park nearby.

I paid my bill fully before arrival through Booking.com. The Property supplied me after checkout with an e-bill that showed nothing was owed. The property later charged my credit card for the city taxes I'd already paid through Booking.com. After 6 messages left with the General Manager (who originally identified the reason for the charge) to resolve the issue with no response from her I had to turn over the disputed charge to my credit card company to handle.

Everything was excellent

Great breakfast and friendly staff.

All good

There was food available at 9PM.

Although filling, the food was not up to Hyatt standards. Neither was the room comparable with Hyatt norms. Imagine, no where in the room was there an USB port, consequently our telephones could not be recharged after the 18.5 hour flight from Sydney Australia.