Quality Inn & Suites Sellersburg - Louisville Area

The staff was terrible at best. When I told them there was a roach in my room the joked and said “sorry about the extra pets in your room”. When I called back later and spoke with the manger I was told “sorry sometimes guests leave ‘things’ behind”. I showed pictures of the roach and even left it smashed to the door (I’m terrified of bugs and was alone) and when they checked the room they said “they didn’t see anything”. I will never stay at that hotel again and I recommend you don’t either. On top of the roach the furniture was trash day special. The office chair had so much leather cover missing it was grey instead of black. The tiny pillows combined with the hard as a rock bed lead to about 3 hrs of sleep. Then the cherry on top was the shower. The water pressure was terrible barley coming 2 inches off the faucet and the water never really got hot.

Toilet was overflowed, side door to outside next to my room unlocked to a creepy parking lot, very bad smell. Only stayed 3 hours because I was so creeped out and couldn’t use the bathroom. Skip this one.

Staff was respectful and friendly. They took care of things well. Very clean rooms and overall good experience. We will stay again in the future when in the Louisville area.

Nice room...breakfast

All good

When I arrived, the check in person would not change my reservation and said Expedia needed to do it. I contacted Expedia and they said they talked with Riken and that he would have the manager change the reservation. That did not happen and when I spoke the next night with Riken, he said he did not say that and that I need to call Expedia. So I took more time to chat with Expedia and they said they could not resolve it until after 8am. I told him I would be checked out by then and that didn't help. When I checked out, they said I still had to pay for 4 nights even though I only stayed 3. I got a call an hour later that I would be refunded for the 4th night. The next day when I checked my credit card, it showed they charged me for 4 nights when I checked in, then charged me another night on top of that, and then refunded that extra night claiming that was the 4th night, when it was for a mystery 5th night. The manager I spoke to on Sept 25 was very rude and talked over me when I was trying to explain the problem. I would not stay here again and advise anyone else in the Sellersburg area to stay somewhere where the staff and management care about the customer and not making bonus money. One of the worst managers I've ever dealt with. Normally managers are considerate of customers... but not at "Quality" Inn in Sellersburg Indiana.

Everyone was courteous at the front desk.

Rooms were quiet.

Serve a decent breakfast. Coffee was so bad I couldn't drink it, apple and orange juice smelled spoiled. Eggs were half done, and all food was cold. When I checked into my room, it was so hot, it took a couple hours for it to cool down. This is the second time this year I've stayed at a quality this year, and had the same experience at both locations. Don't plan on staying at a quality inn ever again.