Vidamar Resort Madeira

Amazing hotel couldn’t ask for nothing better

As always they made our stay beautiful

Beautiful stay in this hotel. My only comment is that the wifi is very poor and really didn’t work in the bedrooms. Normally it would be okay as I would use data roaming but Vodafone Portugal had a breach so no data roaming on Madeira. Hopefully the hotel can upgrade their wifi soon. Would highly recommend this hotel- had a wonderful stay.

Great experience to stay at Vidamar hotel. Lovely and friendly staff that offer fantastic service. The hotel is located in a great area of Funchal with easy access of the Marina, town center or great starting point if you are heading to the mountains. We as a family had a great stay and enjoyed the facilities that this hotel had to offer. Just few things to mention, the rooms are clean and kept clean by very kind people. The pool facilities are excellent and the food options are amazing.

What a fantastic hotel to stay. The facilities, location, views, food and service was exceptionally good. The spa had a variety of treatments, and I enjoyed a relaxing massage.The staff are amazing - they are very welcoming and always ready to assist. The hospitality is outstanding - you feel as if you are the only guest. I will definitely stay here again. This is a true gem!

WORST HOTEL EVER. Trust me, this is not a 5 star hotel. WiFi never works, called the front desk every day to fix it but they said that’s as best as it’s going to get. The maint. crew said that if there’s a lot of people, the WiFi rarely works. The rooms and hotel are bare while the bathrooms aren’t cleaned very well. Towels are stiff. Beds are uncomfortable. In addition, the guest services and customer service is a joke. When we called to fix the WiFi on the first day, the front desk said to wait for the maintenance team to come to the room. We waited for 2 hours then called to ask for an update to which they said “they said they went there… oh I’m so sorry they don’t need to go to the room.” Wow. I spoke to guest services at the end for my feedback, to let them know the issues we found instead of leaving a review, they did not respond with empathy and customer service - they responded with hostile defensiveness and contradictions. When told about the WiFi - the Guest Services lady said that I should’ve talked to her about it. I called the front desk every day, shouldn’t the front desk communicate that to her? When told about the surprise charges for the drinks during dinner as Expedia said dinner is inclusive, the Guest Services lady said “well dinner is food and everywhere in Madeira we charge water”. Yet breakfast drinks are free and water is free in rooms. Just the worst customer service ever. Have a better holiday at any nearby hotel for better value.

The hotel consist of twin towers and is in prime location of Funchal , easily accessible by walk both to city centre and the other side to Forum shopping mall . Hotel is exceptionally well maintained and managed as it is immaculately clean and running like a clock . Staff at all areas from reception to restaurants are all very polite and attentive . Tables at buffet get constantly cleaned and they attend to guests regularly. Life guards are always looking out for guests and swimming pools are never crowded and there is always space on sun beds . The cafe by the beach serves a nice selection of meals , snacks and drinks which is very handy . I am really surprised how some reviewers previously could fault Vidamar as I am dubious anyone can criticise the quality of service and generally the Vidamar Funchal . You get a nice relaxing holiday by the beach with fantastic breakfast, a nice buffet dinner or to swap for one of the restaurants on site ,beautiful spa and more than everything, welcoming polite staff who go extra mile to provide the best service for guests. Thank you Vidamar staff and management, we really enjoyed our stay .

Nice clean and great location

Lovely location and amazing view breakfast was good. Only slight issues were the staff weren’t overly friendly but were attentive. Made a couple of comments in Portuguese that we understood. And the beds were very hard otherwise a really nice place to stay

The room was great, the service was excellent and it was all round a great hotel.