Courtyard by Marriott Beaumont

I showed up and the hotel was closed. I was not told about this and had to find another hotel

The hotel was not up to the standard to of a Courtyard Marriott. There were multiple issues, TVs did not work, elevator were sketchy, no hot water in the shower/bath. Beds were good and the A/C works that’s the only positive.

DO NOT STAY HERE! This is the worst hotel experience I have ever had. I travel for work and had around 150 nights in hotels in 2024 and this was by far the worst experience that I have ever had. To start, the elevator is broken and takes multiple attempts for the door to close and the alarm sounds before it will fully shut and move. The lobby and hallways are gross which led me to think I should check the bed and bathroom before unpacking and luckily I did. The first bed had stains all over the linens. The second bed had dead bugs underneath the blanket and on top of the fitted sheet. If I would have arrived earlier I would have switched hotels immediately however, I traveled all day and didn’t arrive until 1am so I had to tough it out for the night. The employee was nice enough to let me check several other rooms, one of which had the drain plug out and someone else’s hair in the shower, others had mold in the bathrooms, and they all had stained linens. Needless to say I checked out before heading to work in the morning and switched to a different hotel. They still charged me for three nights and did not answer any of the times I tried to contact them. I called the Marriott Titanium customer service who has informed me that they are still waiting on a response from the hotel general manager a week later. Listen to the reviews. Not only is the hotel disgusting but they will also inappropriately charge you and steal your money. This is an embarrassment to Marriott. I have reached out to Marriott Customer service who also cannot get ahold of the property manager. They sent them my case 3 times to be resolved and the property manager continues to close it without resolution. This has been confirmed by a customer service supervisor. Not only is this property an embarrassment to Marriott, but so is the fact they cannot get a response from their own property manager or resolve an issue for a loyal customer who averages over 100 stays a night at their other properties. One week later and they still cannot get ahold of their own employee and give me the full refund they have requested. Two weeks later and Marriott still cannot get ahold of their own property manager. I finally got through to an employee who told me the manager would arrive in 15 minutes. Called back 20 minutes later and they rejected my call. Called back several more times and they let it go to voicemail.

Worst Marriot ever ! Marriot needs to pull their nose from this establishment. Elevator not working properly, no hot water, door key/ lock not working properly, bad need of remodel. Housekeeping just comes in room. Multiple issues, not a Marriot experience.

This hotel is THE ABSOLUTE WORST HOTEL. There was a toothpick in the pullout couch pullout couch had stained my first room smelled like mildew. A lot of the rooms had tapes on the door and were open. The elevator would not shut until three tries the water does not get hot. It stays cold they don’t vacuum the floors I found a roach in one room. This hotel is just not it. It’s really scary. I DO NOT RECOMMEND.

Upon arrival elevator was not working. Elevator did start working but when using, the door opens and closed 3 times before it will finally go. Remote for tv, room phone, one bedside light, not working. Roaches were present.. Son changed room due to non working items as well. We had told them we would be using gift card. They said they would do on check out but needed the card for deposit. Upon checking out, the person at desk was trying to figure out how to reverse and put on gift card we had. After waiting a while, we decided to leave as they said they would resolve in 30 minutes. I called back after an hour and still no luck. Called again and no answer. We were also charged for 3 rooms on credit card assuming due to our son changing rooms. When they didn't resolve, we called Marriott customer service and then we called the Marriott Bonvoy card and filled disputes. Property has had 14 days to resolve and haven't. Be aware.

The elevator is broke , the phones are broke , the tv is broke and no hot water

We were inconvenient from the moment we arrived. These were our issues: -Our reservation was given away - it took us about 45 mins to actually get a key - we were given the key to someone else room - Front desk went to check another room and walked in on someone else room again—stated it was due to housekeeping not doing there job -Black mold behind the wallpaper in room—yes we had to breathe it all in—didn’t notice until the next morning when we had better lighting -Mold spots in the bathroom ceiling and around the walls at the top - Hot Water had a yellow color-looked contaminated -Hot water stopped working the next day -Toilet backed up -Maintenance came about an hope before check out and gave us a key to another room that was suppose to have hot water. When we checked the water there was no hot water in the new room - Fitness center equipment did not work - Pool was closed - The bistro only had eggs and yogurt - Elevator was scary and opened on its own before moving - General Manager or the District Manager has yet to call about my experience as requested. Front desk clerk that night and morning were nice. -

No hot water, non-working TVs in room 5(maybe because they were made before 2008), front desk doesn’t answer the phone. Waste of money, avoid.

This was the worst hotel experience I’ve ever had! The hotel staff were completely incompetent at checking me in even though I had already checked myself in on the app. After 30 minutes or so, the man who was “helping” me said he needed the night manager’s help and she poked her head from around the office and said she wasn’t decent to come out and help. I asked him what she said and he repeated it, as I was shocked why she didn’t have clothes on. She never helped. Finally after 45 minutes I was able to get the room key from him. The hall smelled like weed, the room door didn’t lock properly as in the door wasn’t shut completely and the deadbolt didn’t lock. The shower was full of black mold. I called the front desk 3 times with no answer. I called customer service on corporate line for help. They were able to reach the hotel after 2 unanswered calls. She told Erik the state of my room and that I didn’t feel safe and wanted another room. He never called my room nor came to fix the lock or check on me. I was told I was getting a refund and my card would not be charged for the stay because I was canceling after what happened. However they still charged my card and there was a second charge for an unknown reason that I have to dispute. Horrible experience!!!