Comfort Inn & Suites Ruston-East

no one was at the property, i called multiple times. i am out of 167. VERY UNHAPPY

When we arrived The property was closed and under construction. The hotel FAILED to notify their guest. We had to find another hotel to book. So frustrating

I had a reservation for this property. When I arrived it was shut down for repair. No one contacted me and I had to find another place to stay at the last minute.

We arrived on the day of our stay to find the hotel was closed down for repairs. While I understand that things happen, we received no communication from the property or Expedia ahead of time, or after for that matter. After driving for several hours we were left scrambling to find a room and ended up staying 45 minutes away. VERY UNHAPPY would be an understatement. Totally unacceptable that we couldn't at least be notified.

Hotel was closed when we arrived at 11pm. Absolutely no notice but according to the sign on the door a water pipe had broken and the entire property was dark. No one around, no one to share information…I go to Ruston 3 or 4 times a year but will never stay there again!

Closed.

the hotel was closed no stay allowed would have been professional to let me know before I arrived.

🤕

We didnt even find out that the property wasnt checking anyone in until we arrived at check in to notice that there was a CLOSED sign due to emergency maintenance. All other local hotels were booked up so we had to book towns away at a higher property (motel). Expedia lied and said they'd refund and pay the difference of the 2 hotels then ended up only refunding and paying the difference in the room charge excluding taxes and fees. We lost money in the process then Expedia ended up trying to rectify the incident with that amount we loss in credits to be used within a year instead of applying it to a trip I already have planned. Very displeased with the entire process communication was lacking and I had expected to be reimbursed all extra expenses incurred because of the hotel closure.

The property had a problem with burst pipes which shut down the entire hotel but they didn’t inform incoming guests. I arrived late in the evening to find I had no accommodations. There was no information posted at that time so I had no idea what was going on. Luckily I was able to find a room at the last minute, unfortunately at a very high rate. Too late to search for anything better. Very unhappy!