Fairmont Jasper Park Lodge

The facilities were excellent, although could have had a full-length mirror. Room views were outstanding. Staff was super helpful with check-in, valet, etc. Excellent location and beautiful balcony views of the lake and mountains. Enjoyed the Elderwood restaurant for dinner upon arrival. (pool picture from the room balcony; lake pictures from the lake shoreline).

We could hear the speakers for the atmosphere music that is pumped into the lodge played throughout the night. Made for a less than restful night sleep. Second, we tried to have breakfast Saturday, June 13th, at Elderwood. The customer volume (which included an AMA convention) overwhelmed the kitchen and we waited 30 minutes to get a table; we were told 15-20. Then, 45 minutes after we ordered, our server (Vivian) told us it would be another 45 minutes to get our order. She graciously asked if we would like to cancel our order an no charge for the drinks and fruit we received. She recommended we go to Embark for grab & go sandwich. Vivian was friendly and knew we had a timeline for the day, so we appreciate her transparency and willingness to make things right for us. We got there at 8:30am and expected a wait. Just didn’t know this much and the wait estimates from the staff were not accurate.

This was perfect from A to Z!

Not one thing.

Staff & facilities

Food & beverage was poor from coffee shop, main bar & specialty restaurants

Driving onto Jasper on our road trip we had been warned about the devastation to the landscape by the fires in 2022. It was sad to see the burnt trees along the road but equally there were many small green trees starting out on their journey to bring life back to Jasper National Park, a sign of hope. Our hotel was just on the outskirts of the town but equally a very important part of the town. Our lodge was beside the water and it was stunning. Magnificent views of the lake and the surrounding majestic mountains were food for my soul. The lodge itself was huge with a large sitting area and a huge window with uninterrupted views of the water The bedroom was large with plenty of wardrobes and an amazing bathroom with the most beautiful decor I have ever seen. The use of colour & light fixtures throughout the lodge was inspired thinking, reflecting the outside back into our living space. Dinner was lovely and the kitchen had a special dish on the menu with all proceeds going back into the restoration fund for Jasper. The after dinner walk around the lake and the stargazing experience set for 11pm was very special. Up bright and early for a swim in the outdoor pool which I had to myself for an hour or so followed by dips in & out of the hot tub set me up for my massage in this wonderful hotel spa. I must mention Susan the manager of the outdoor pool area. She was simply the happiest employee I have ever met. She loved her job and had worked in the hotel for over 16 years. She came to work every day thankful to be there surrounded by the beautiful landscape, she loved helping others and was so happy to be doing something she loved every single day. That interaction with Susan told me everything I needed to know about this hotel. Culture trump’s strategy every day & this place oozed a culture of kindness, a place where you could just relax and enjoy being in the moment surrounded by the nicest people on earth.

The rooms were clean, but they are located quite a distance from the main office, which was a bit inconvenient. The property was undergoing refurbishment therefore some things were not available. That said, the walks around the lake were absolutely magnificent and a real highlight of the experience.