Fairmont Jasper Park Lodge

Amazing Lodge. Personalized concierge team was a great plus from booking activities and dinner reservations. The lake view room was amazing, and very quiet. A lot of walking trails nearby. It was a nice break and family time together for us and staffs everywhere at Fairmont Jasper Park Lodge are extremely respectful and helpful. Hope to return again. Many thanks to Fairmont Jasper Park Lodge team!

Staff & facilities

Food & beverage was poor from coffee shop, main bar & specialty restaurants

Driving onto Jasper on our road trip we had been warned about the devastation to the landscape by the fires in 2022. It was sad to see the burnt trees along the road but equally there were many small green trees starting out on their journey to bring life back to Jasper National Park, a sign of hope. Our hotel was just on the outskirts of the town but equally a very important part of the town. Our lodge was beside the water and it was stunning. Magnificent views of the lake and the surrounding majestic mountains were food for my soul. The lodge itself was huge with a large sitting area and a huge window with uninterrupted views of the water The bedroom was large with plenty of wardrobes and an amazing bathroom with the most beautiful decor I have ever seen. The use of colour & light fixtures throughout the lodge was inspired thinking, reflecting the outside back into our living space. Dinner was lovely and the kitchen had a special dish on the menu with all proceeds going back into the restoration fund for Jasper. The after dinner walk around the lake and the stargazing experience set for 11pm was very special. Up bright and early for a swim in the outdoor pool which I had to myself for an hour or so followed by dips in & out of the hot tub set me up for my massage in this wonderful hotel spa. I must mention Susan the manager of the outdoor pool area. She was simply the happiest employee I have ever met. She loved her job and had worked in the hotel for over 16 years. She came to work every day thankful to be there surrounded by the beautiful landscape, she loved helping others and was so happy to be doing something she loved every single day. That interaction with Susan told me everything I needed to know about this hotel. Culture trump’s strategy every day & this place oozed a culture of kindness, a place where you could just relax and enjoy being in the moment surrounded by the nicest people on earth.

The rooms were clean, but they are located quite a distance from the main office, which was a bit inconvenient. The property was undergoing refurbishment therefore some things were not available. That said, the walks around the lake were absolutely magnificent and a real highlight of the experience.

I was fortunate to spend 2 nights at the Jasper Park Lodge earlier this month. The property is beautiful and easily walkable. Our cabin was just a delight with 2 beds, 2 baths, a living room and dining area, 3 doors to go outside without disturbing others, 2 closets, the sleeping area was separated from the living room by a door for privacy, it was just charming! The service we received from everyone we came in contact with was impeccable. I’d like to give a particular shout out to our concierge, Thomas, who helped us figure out how to maximize the amount of time we had available to run into Jasper, where to find the best coffee, how to navigate the shuttle schedule and how to get back to the Lodge in case we missed the shuttle! Thomas, we got the souvenirs, had lunch and caught the shuttle back. I’d go back in a heartbeat and can’t recommend this Fairmont property enough!

Beautiful lake and mountain views, spacious grounds, great heated outdoor pool. The resort is currently undergoing some construction to improve facilities. Zoe showed excellent Customer Service, she problem solved and personally followed up to ensure everything was sorted.