Hilton Garden Inn Charlotte North

It was clean and well kept. Parking was a small issue bc of some construction.

Parking was a little tricky.

Location

Construction that I was not aware about! I booked a specific room for my daughter in advance, for a reason with a Jacuzzi tub. I also asked for early check-in at 1 PM. I was told I would hear back within 24 hours about the early check-in never heard back, so when we showed up at 4 o’clock to check in before the concert that started in Charlotte at six. We were told that the room that I booked was not available, they had no room rooms with Jacuzzi tubs due to the construction! But yet nobody contacted me to tell me this, and it was available on their site! Needless to say, I was not impressed, I was offered nothing for that issue!

Where shall I start this was just horrible. We booked a King w/a jetted tub in the room. The tub did not work, when we reported to front desk he acted shocked and would have it checked out. He then came to the room apologized and said all the tubs leak and had to disconnect them. He said he would only charge for a regular King room, a complimentary breakfast and a voucher for a free night and any of their hotel to use at a later date. Wait... that is not all..... the elevators where all taped up and very slow, the pool is permanently closed, the internet wasn't working properly. Breakfast was tasteless very simple I'm glad we did not have to pay the $14.99 a person. My BF gave the breakfast a -2. Upon check out we were told they never give a voucher for another stay, and that Clayton knew this when he told us that, because those jetted tubs are going to all be removed. So why would the still charge full price and not disclose that at check in. To end on a positive note the room was fairly clean, but we will not return and don't recommend this hotel at this time.

Need updating....especially the rooms. Service was good. Made to order breakfast.

Great location and service, pleasant staff.

Breakfast was cold they charged $12.99 per person

The area is ok distance excellent to the area where I was planned to visit. I was on the first floor terrible too noisy. I stayed 3 days Friday to Monday. Sunday early in the morning people working on construction outside the parking they blocked my car i was surrounded by barricades and caution tape . The bathroom tub and sink were clogged unacceptable. I reported the issue to the hotel they fixed but the next day the sink again clogged. The bathroom door handle broke . It was a nightmare for the money they charged per night its too.much the building is old .