Garden Court Hotel Aylesbury

It's an average hotel thats in need of a spruce up. Most of what I saw inside and outside was looking tired. Signs of better days. I would have like to have known before booking that the restaurant was closed and only a packed breakfast was available. Restrictions were lifted a while ago so not sure why this is.

I have stayed on and off at the Best Western due to work for couple of weeks. As my work took me to Aylesbury I found this hotel off outskirts of town next to lovely lake and pub. My stay was a pleasant experience. A hotel is a bit outdated, but for me cleaning is of much higher importance. And it was clinically clean. Receptionist Silviya was very pleasent, professional and polite. Will be coming back.

Room was huge compare to other hotels i have stayed. Nice & clean room with lovely view. Free parking was a bonus so extra star for that. The staff was friendly and helpful. would recommend stay again.

*** MUST READ******* Where do i start? firstly just like to add i actually checked out & found alternative accommodation. firstly clear what the room had been used for. mascara and Makeup/Hair all over the pillows. White Powder on the bedside tables. Mud and footwear prints up the net curtains & walls. Shower hose in 2 pieces & Brown sludge coming from the toilet. To top it off the Hotel is filthy throughout..... on Check in i noticed lots of strange characters outside smoking swearing etc. as i went inside X2 club Bouncers on the door? this is not the norm in a British hotel. around 1 hour Later screaming and shouting arguing fighting. door staff having to intervene. Hot Meals & soup Kitchen in reception for 15+ Homeless Guests the council have housed in the hotel.

Was there for funeral at the crematorium which was very close by so very handy.

Booked a last minute hotel room on hotels.com at around 10.30pm. One of my crew was working late so didn’t check-in until 1am. Security guard was sat down drinking vodka with another guest, both were very rude to my staff saying they couldn’t check in after 10pm. One of them got very aggressive so my staff member left and had to book a room at the local premier inn. Avoid this place at all cost. I’ll be escalating this complaint to best western Management!

On arriving there was security on the door...found out the hotel was housing the homeless during covid...drinking alcohol outside and asking for cigarettes...room was not brill...shower and bathroom very dated...bed worn out...toilet did not flush and Internet would not connect due to security issues...paying guest should not be staying here while homeless being housed

Reasonable priced, comfortable Hotel in a quiet location.

Very comfortable & quiet rooms also convenient parking.

Where do i start ? Security on the door , aircon didnt work went to complain 3 times then ended up being a fan. Door key deactivated every time i left the room then i had to return to reception to reactivate. During pandemic , restaurant closed but drinks where available from reception , no ice have to get your own from the ice machine- great service NOT !! Normally Best Western hotel's are of a good standard but i wouldnt recommend this one to my worst enemy.