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7.5 / 10 Guest Rating

Best Western Palace Hotel & Casino

Central Promenade, Douglas, gb

Best Western Palace Hotel & Casino - main view

About the Property

Luxurious Accommodation with Stunning Sea Views

The Best Western Palace Hotel offers a luxurious stay with modern rooms equipped with all the necessary amenities. Enjoy breathtaking sea views from selected rooms, along with free WiFi throughout the property.

Indulge in Delicious Dining Options

Savor delicious meals at the Paragon Bar and Restaurant, offering a variety of options for breakfast, lunch, and dinner. Don't miss out on the evening carvery for a satisfying dining experience.

Relax and Unwind at the Palace Health Club

Take advantage of the hotel's health club, featuring an indoor pool, gym, sauna, steam room, and more, all while enjoying panoramic sea views. Pamper yourself with a spa bath and lounge area for light meals by the pool.

Experience luxury, comfort, and entertainment at Best Western Palace Hotel - book your stay now for an unforgettable experience.

Facilities & Amenities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note the property will contact guests when a booking is subject to the group policies. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room - Photo 1
Double Room - Photo 2
Double Room - Photo 3
Double Room - Photo 4
1/4

Double Room

A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

15 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneHair dryer

Standard Room with Double Bed-Non-Smoking

Non-refundable
Room Only
20% OFF$168.4

$134.72

Includes taxes & fees

Standard Room with Double Bed-Non-Smoking

Non-refundable
Breakfast Included
20% OFF$192.7

$154.16

Includes taxes & fees
Twin Room - Photo 1
Twin Room - Photo 2
Twin Room - Photo 3
Twin Room - Photo 4
1/4

Twin Room

A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

15 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneHair dryer

Standard Room, 2 Single Beds, Non Smoking

Non-refundable
Room Only
20% OFF$168.4

$134.72

Includes taxes & fees

Standard Room, 2 Single Beds, Non Smoking

Non-refundable
Breakfast Included
20% OFF$192.7

$154.16

Includes taxes & fees
Twin Room with Sea View - Photo 1
Twin Room with Sea View - Photo 2
Twin Room with Sea View - Photo 3
Twin Room with Sea View - Photo 4
1/4

Twin Room with Sea View

Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room has a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit has 2 beds.

15 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneHair dryerRadio

Twin Room with Sea View

Non-refundable
Room Only
20% OFF$184.6

$147.68

Includes taxes & fees

Twin Room with Sea View

Non-refundable
Breakfast Included
20% OFF$208.9

$167.12

Includes taxes & fees
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 1
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 2
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 3
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 4
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 5
Deluxe Room, 1 King Bed, Non Smoking, Sea View - Photo 6
1/6

Deluxe Room, 1 King Bed, Non Smoking, Sea View

1 King BedInternet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, double sofa bed, and iron/ironing boardComfort - Daily housekeeping and heatingNeed to Know - No cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerDeskPrivate bathroomHeating

Deluxe King Room with Sea View-Non-Smoking

Non-refundable
Room Only
20% OFF$200.79

$160.63

Includes taxes & fees

Deluxe King Room with Sea View-Non-Smoking

Non-refundable
Breakfast Included
20% OFF$225.09

$180.07

Includes taxes & fees
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 1
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 2
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 3
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 4
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 5
Standard Room, 1 Double Bed, Non Smoking, Sea View - Photo 6
1/6

Standard Room, 1 Double Bed, Non Smoking, Sea View

1 Double BedInternet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Daily housekeeping and heatingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxHair dryerDeskPrivate bathroomHeating

Double Beds Oceanview Non-Smoking

Non-refundable
Room Only
20% OFF$184.6

$147.68

Includes taxes & fees

Double Beds Oceanview Non-Smoking

Non-refundable
Breakfast Included
20% OFF$208.9

$167.12

Includes taxes & fees

Guest Reviews

7.5
Very Good2596 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness6.5
Service8.5
Location8.5
Room Quality7.0
Amenities7.0
Value for Money8.0
Food and Beverage7.0
Overall Experience7.5

Select topics to read reviews

M
MichaelgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Good"

5.0

Breakfast

No bedside sockets

Helpful?
F
FaulknergbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"Exceptional"

9.0

Friendly staff

No restaurant

Helpful?
G
GrahamimIM
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Exceptional"

10.0
Helpful?
M
MoniquepePE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 17, 2026

"Need big time improvements"

6.0

The beach view was a bonus.

The facilities were dated. They major improvement.

Helpful?
A
AlangbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Excellent"

8.0

Breakfast was excellent Room clean and comfortable. But positioned right above delivery point for kitchen /5 am to 5.30. am deliveries/ Not good .

Helpful?
C
ChristophergbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Exceptional"

10.0
Helpful?
C
CarolegbGB
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"Hotel in need of a revamp, very dated"

6.0

Breakfast average, although waited 20mins for poached eggs!

No kippers!

Helpful?
C
CatherinegbGB
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Nice hotel and location but in need of a freshen up"

6.0

View from hotel room exceptional. Would recommend paying the extra cost for a room with a sea view, the alternative is overlooking the rear of the hotel and the car park. Breakfast was very nice, plenty of choice and able to have a lovely sea view. Leisure club very nice, lovely pool and sauna in changing rooms.

A lot of the hotel is looking shabby and in need of a fresh coat of paint, the main reception was being painted when we stayed but the stairwells elsewhere were worn and paint peeling off the walls. Please bear in mind that the rooms are only serviced every three days, we had to keep asking at reception for additional milk and coffee sachets and had to wash the mugs provided in the bathroom sink. Although the hotel advertises it has a restaurant on site we were told on arrival that we couldn't have any evening meals in it as it was reserved purely for coach parties. No air conditioning in room, the window opened but it was warm in the room even on a cool May night.

Helpful?
R
RoseanneieIE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Keep the friendly staff"

9.0

Swimming pool, the breakfast check in staff fabulous majority of staff in lookys great there was one young girl that needs to change jobs as she appeared so unhappy but apart from her in lookys the staff were great

Appart from 1 staff member it was great, was a bit weary as taxi driver referred to it as faulty towers but does not deserve the reputation

Helpful?
C
ChrisgbGB
Verified booking
family_with_children
Standard Room
Stayed in Jun 15, 2026

"Overall not bad but improvement needed"

6.0

Nice location friendly staff.

They said about room service however didn’t say that is I don’t have a card pre approved on the account all room service would have a £5 charge on it. The main light in the room didn’t work and only found out late at night. The hairdryer didn’t work and was hardwired in so couldn’t try a different plug. Both issues could have been solved by a quick room check by the house keeping team.

Helpful?
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