The Ritz-Carlton, Philadelphia

It’s a nice hotel, the drinks at the bar are phenomenal

I booked 3 rooms, i requested early check in, i was able to get two rooms around 3 pm. However i have to begged to get the last room, after many phones call i was able to get it by 6 pm without any apologies. I was told that they only have one housekeeper per floor, which is insane to me

Great location and the concierge floor is always a treat! We had an operational issue and the front desk manager Derrick immediately rectified it. Great hotel!

Muy cómodo y elegante

Nada

Good food and drinks

The bathroom there was many broken things and it felt unsafe

If you're traveling for business, this hotel is a passable option, but don't expect modern luxury. On the plus side, it sits right across from City Hall in a beautiful, historic bank building, and the room service has some great highlights like the fries and guac. The TV system is also incredibly fast, even if the screen is only 42 inches. However, the property needs some serious maintenance. The rooms feel dated, the bathrooms are tired, and the wall outlets are so loose that the plugs barely stay in. Sound insulation is also an issue, as street noise easily reaches the high-20s floors. Additionally, the immediate neighborhood can feel a bit unsafe after dark. It's a solid mid-tier choice for now, but it really needs an update to stay competitive.

Beautiful property. Our flight was canceled and the staff was so helpful to get us toiletries and make our stay special!

The hotel is basically a Marriott-style business hotel. It is a little bit ragged around the edges. The Staff is nice, but the hotel is often understaffed sometimes causing backs up at the front desk or bell station. So, it is a bit more like a Marriott Autograph collection hotel (old building, convention-style amenities). So, if you are expecting a Ritz/Four Seasons style hotel, this will be underwhelming. If you want a well-located business hotel and nothing more, this will be fine.