Hyatt Place Philadelphia/ King of Prussia

Close to where I had to be in the morning

Couldn’t get into room that was fists assigned.. Then the second room had bed bugs

I am a long time Hyatt Discoverist and love staying at Hyatt hotels. This hotel was the worst Hyatt I've ever stayed at. From the murky green pool water to the lack of towels to the lack of hot water to the almost inedible breakfast, it was one hit after another. I wish I had read the reviews before staying here but my experience with the Hyatt brand was always positive so I didn't. Clearly many others have had the same experience as my family. I hope something changes for this hotel but we will never return to this Hyatt.

Staff was friendly, proximity to restaurants and activities in the area.

This location looked like it’s ready to go out of business, no decor in the lobby area, the pool was gross, no towels in the pool or in the room. I’m still waiting for room service to bring extra towels. We booked a double queen room and only received 2 towels and wash clothes. The free breakfast is nice but does not accommodate guest with alternate diet options. The room was okay, carpet should go, the room smelled and the sofa was dirty. I wouldn’t recommend, guest can find something much nicer for a few extra bucks per night.

Stayed for a soccer tournament. Arrived to no body lotion/conditioner or soap in the shower. Requested some from the desk which they offered but requested we return the bottle when we were done. All of the towels…ALL of the towels were stained. Returned from our rain soaked tournament to an unmade/unclean room. Should have slept in the truck. Yuck.

Breakfast was horrible rushed and just put together any type of way

Bad TV connections all the channels were not working

worst hotel I've stayed in, in 4 decades. DIRTY, NO HOUSE KEEPING, TRASH EVERYWHERE. CLOGGED TOILETS and SINK. As example I was assigned a room that was not cleaned. I witnessed at least five other guests complain to desk staff of unacceptable circumstances. Two of which demanded a refund and checked out to go to a different hotel.

Clean the place. Have housekeeping every day. Better training from management, down to housekeeping. Clearly there is a leadership issue with this property.

Location

Not well maintained, trash - a single shoe - that was right in front of the trash bin outside the front entrance was still there when we checked out. Hallways and floors not vacuumed, mold in the bathroom