Extended Stay America Suites - Chantilly - Dulles

Overbooked no space and I’m was charged

Staff was great, room was clean. The area was a little sketchy, but I just locked my door. Not particularly quiet, but it is right by the airport.

Very clean

This was a good option for a late night arrival at Dulles

Horrible odor in room

Great price for location

As soon as I got into the room, it smelled so good. Whatever they used for cleaning, or whatever they sprayed prior smelled amazing, like aromatherapy. The staff were helpful and provided toothpaste since I didn't have any that was travel friendly when I went to the airport. I appreciate everything. It was a great experience!

N/a

Perfecto

Konum, temizlik

Havlu değişimi bile ücretliydi

If You Expect Basic Respect, Stay Elsewhere Checked in at 6:30 p.m. to a non-smoking room that reeked of weed smoke. I reported it immediately. The front desk refused to offer another room and said I could leave for a refund — at 8:00 p.m., with no help and no apology. When I explained I couldn’t sleep in that environment for health reasons, they refused to inspect the room, then called management, who never spoke to me. Instead, I was gaslighted — told I was the issue for being “too sensitive.” No support, no respect, just “leave or stay.” I left, as instructed. The refund never came. I spent two months chasing it through Expedia and my credit card. The hotel ignored everything. This is a hotel that hides behind policy, refuses responsibility, and does not care what happens to you once you check in. If I had children or older relatives with me, being kicked out at night would’ve been even worse. Shameful treatment. My advice: Don’t risk it!