TownePlace Suites Houston Northwest

There was no breakfast and the pool was out of service.

Great place to stay, many stores amd restaurants next door

This hotel was reasonable but there is some work that needs to be done. Stayed in room 419: curtains torn, top microwave needs to be taken out of room, TV is in a very awkward place, and sofa bed sheets weren’t in a protective covering. Also, they aren’t serving a hot breakfast. They give u a brown bag-banana, muffins, and bar :(. I never received an email even though I feel that adjustment needs to be made on all third party websites.

The property looks decent upon initial inspection, but during our stay there were several concerns that need to be addressed. This listing is falsely advertised. Firstly, this property has a bedbug issue!! They claim to offer a change of sheets, which isn’t true. During our first night I asked the front desk for new bedding & she told me they did not have anything else. Later that night I was bit up by a bed bug & even have video of the bug on the sheets. Secondly, they claim to offer free breakfast and a pool on site. Neither one of these things were true during our stay. The pool and breakfast were both closed indefinitely. Their elevator is also not up to code. Their last inspection was October of 2023. New management is needed. On the fact of bed bugs alone, I would not consider staying here. Thankfully management was able to provide us with a refund, as well as have a nicer front desk attendant the second time around. This is genuinely not up to Marriot standards and was shocked at our experience. Will not be booking them again!

The room was smwlly and dirty. There were cockroaches in the bathroom.

This is the third year in a row I have stayed at this location. The staff is always super friendly and helpful. The rooms are clean and a great value. I will be back next year!

Staff was amazing room was awesome

Breakfast bar was not available due to “maintenance issues”. Perimeter fence is down in one corner, allowing access from the rear of the adjacent shopping center. We did not feel safe after dark. Staff was friendly but definitely not in the holiday mood.

Receptionist was friendly and helpful. Hotel is rundown and old, needs a facelift. It was okay but not what you’d expect from Marriott group.