The Belsfield Hotel

We were given a poorly finished room with an appaling view accessed via decorating work which was was not segregated from guests. Beware that if you pay in advance, this is non-refundable, even if you have a poor experience and raise a complaint!

We had an amazing stay, staff were excellent and the view was spectacular. Breakfast was ok, a bit unorganised at points, but had a great selection.

The additional charge for parking was extreme, and should be included in the charge of the room.

The staff were friendly, polite and helpful.

On check in we were met by a very professional and helpful member of staff who took our details and then proceeded to charge us an extra £15 for our parking, which considering the car park is attached to the hotel seems a bit much on top of the £145 we'd already paid for the room. He then gave us directions to our room. He said that ordinarily, although our room was on the ground floor, we would be expected to go up a floor in the lift, across the hotel and then back down a stairwell to the ground floor. However, as there was no function on in the restaurant that day, we could go through it and into the corridor where our room was situated. We attempted to do this but our way was barred with ladders as there was a team of painters in the corridor. We then had to double back and use the lift that was only big enough for one of us with the suitcase. We then carried our luggage across the first floor and back down a twisting staircase. We had to interrupt the decorators and my husband got covered in wet paint as we struggled with our luggage. I would point out that staff had offered to help us but it was our second night in the Lakes (we had stayed somewhere else the previous night) and it didn't seem fair to make the staff carry all our bags so we declined. The painters were situated directly outside of our room as well and were playing music. The previous evening had been spent in another hotel in a room of the same value and the contrast between to the two hotels was striking. The room we were in felt stark and in need of updating even though it had obviously just been repainted and the view (see attached photo) was appalling. The bathroom had been cleaned properly, there was water still in the sink and the whole space just had a feel of neglect.

Beautiful hotel and wonderful views of Lake Windermere. Lovely staff who were very helpful.

We were surprised the main dining room was not used for evening meals as on our previous stays. We missed the beautiful restaurant with tablecloths. However the food was very good. Our room was quite cold and the oil heater provided was insufficient.

ان التنظيف للغرف غير تلقائي و يجب على النزيل طلب الخدمه قبل الساعه 3 عصرا ، و المتعارف عليه هو تلقائي يومي في كل الفنادق التي زرتها في كثير من الدول ، اما الفطور فهو متواضع و يغلق الساعه 10 صباحا

الموقع رائع و مميز جدا

Lovely room overlooking the lake. Welcoming staff who were so helpful.

The lift, so out of date and people forget to close the doors so it meant walking up the stairs.

A beautiful building with a lovely garden. Looking up from the lake is amazing

We were placed in a room in an annex area which was not to the level of the features of the main hotel that was superb.

The breakfast was good

I felt the breakfast was a bit kaotic