The Westin St. Louis

Across the street from Busch Stadium.

I didn’t think it was a great value for what I expect a Westin to be.

I rarely write reviews, but I just had to get on here to express my appreciation for the front desk associate April Retrina. At the end of January, my husband and I had visited the Westin and it was very important for us to have a quiet room. She was able to get us an amazing room that was quiet and gave us the best customer service we have received at a hotel. It is really hard to find great customer service these days and she went above and beyond, and we are more than appreciative of her for making this important trip go so well.

We stayed 4 nights here for a family trip, we loved the location and could walk to the Arch, City Museum, Union Station and many restaurants. We loved our spacious room. However the Club lounge was lacking. It was often out of cups, plates, bowls, silverware, & napkins. Even after telling the front desk there were no plates at 8a during breakfast, no one even came after 15 minutes. I just shared my husbands plate. Often they did not restock snacks and just lacked putting in effort for this nice perk for Marriott reward members. It didn’t ruin our stay but it was certainly disappointing.

AO CHEGAR DIVE DIFICULADADE COM A EQUIPE DA RECE´PÇÃO QUE DISSE NAO LOCALIZAR MINHA RESERVA FEITA ATRAVÉS DO BOOKING E TIVE QUE PAGA NOVAMENTE A RESERVA, SENDO QUE JÁ HAVIA PAGO PELO BOOKING

RECDPÇÃO