Hampton Inn Milpitas

the place and hotel is safe

very nice place and people are very friendly

I would stay here again. No problems to report.

There was rarely anyone at the front desk. We waited 30 minutes to check in on Day 1 as there was no one there to help us. They said it would be 30 minutes for our room to be ready and 1 hour 40’later we checked in. When the first of two smoke detectors began beeping in the room, I called downstairs but no one there. I finally located a member of housekeeping and she said she would take care of it. This morning at 4 am the other one in the room began beeping. There was no one to pick up the phone and the front desk is always empty. There is clearly a lack of staffing at this hotel and didn’t do Hilton proud.

Good Hotel

Bery clean, newnly remodeled, great loaction for Levis Stadium, and quiet and clean A + from us!!!

Clean and nice hotel. Friendly service.

Friendly staff and quick check-in!

I booked a room months in advance for a concert and called the hotel a day before to ask about early check-in. The day before one staff member said to check back at 1 p.m tomorrow, while another insisted on day-of early check-in cost a fee or else it wasn’t possible. I arrived early day-of and as directed on the Hilton app, I confirmed my ID and credit card, and then waited patiently in the lobby until after the guaranteed 3 p.m. check-in time. Despite seeing other guests receive rooms, I was not notified. At 3:10 p.m., when inquiring again, the front desk staff seemed confused and without explaining anything, asked for a supervisor, later identified as Gabe. He asks for my ID and card again, and let him know I checked-in on the app and just needed my digital key, and he says: “Buddy, do you want me to help you or what?” Despite the tension, got my keys and went to my room. Shortly after, Gabe called my room to inform me that management had decided to cancel the reservation and evict us for allegedly making staff feel “threatened,” despite no raised voices or inappropriate behavior from us. My wife went downstairs to plead our case and was only able to resolve it after stressing that I was a Type 1 diabetic and needed to refrigerate insulin, and that we wouldn't file a complaint. What a way to ruin a night and weekend. Gabe gave conflicting stories about his position (claiming to be both “new” and the “operations manager”), and I fear he did this so we wouldn't complain.

easy check in