Hilton Vacation Club Los Abrigados Resort & Spa Sedona

All was very greatful on the property, creek side peaceful.

We had to check out a day early due to discomorting furnishings in the room. There was a vine branch growing thru the carpet that lead us to belive the cleanliness of the room a discomfort.

It’s Beautful and it’s the best location

Location

The property is in need of updating.

Room is very worn and dated

Location

The bedroom was beat up and dated . The mattress was really soft .

We arrived late on Saturday night and was assigned a room that desperately needed updating. When I laid down to sleep I had springs sticking in my back. We discovered the pillow topper was on the bottom! Long story short, we ending up flipping the mattress ourselves after promises for 2 days to have it resolved. Then, we were offered to have our points refunded for the trouble. They had not been refunded by checkout, but I was assured corporate had been notified to do so. 3 days later, I talked to corporate and they were not aware of this issue and assured me it would be resolved and our points refunded. As of this review, they have not. The lack of honesty and prompt follow up is our biggest concern. Feels like this is a Club Wyndham. These actions are simply not acceptable for a Hilton Grand Vacation property and to members for over 10 years!

No room service unless you stay a week. Even when you request it service isn’t provided. It advertises onnsite pool bar and it didn’t open. Poor amenities compared to other Hilyon properties. Even the onsite restaurant doesn’t open for breakfast.

I booked a room here for my wife & sister who are driving to Yuma. My sister in law is moving. I booked the room on my Hilton Honors Diamond account. Everything is on my credit card. When she checked in, she had to put her card down for the room and incidentals. I can understand a card for the incidentals, but no reason on the room. When I called the front desk I couldn’t get a logical answer, total amateur hour. If I’d known this was going to be so painful, I’d have just booked at the Hampton Inn. The GM here needs to be transferred to a Hilton Spark, or fired. Absolute lack of training of their Staff. Worst experience ever! Don’t waste your time or money here. The Hampton Inn or Hilton Garden Inn most likely will provide superior service. The end….

the place was in a pretty good location. you could walk to different restaurants and shops

the rooms are quite dated. it's kind of a maze to find your room. The toilet in our room was not working one night and we asked them to fix it. They took out the entire tube and then just put it in the garbage. There was not even a cleaning of the room that day so they just threw the dirty tube on top of the garbage in the toilet.