Dragonfly Hotel Bury St Edmunds

Nice location. Clean rooms and good food and drinks

They don’t have a lift lugging suitcases up and down stairs was a big inconvenience.

Het bed was prima. Het onbijt was voldoende, Zaterdagmiddag werden we vriendelijk welkom geheten, zondagochtend werden we vriendelijk geholpen toen we een koffie bestelden en zondagavond (rond 10 uur) had een heel vriendelijk meisje dienst.

Het eten was van minder kwaliteit dan verwacht. De jongen bij het maandagochtend ontbijt was ongeïnteresseerd. Helaas ging hij ook opruimen terwijl wij nog aan het eten waren. Het personeel was wisselend in hoe gastvrij. Het verkeersgeluid kon storend zijn, waardoor we het raam dicht moesten doen.

Reasonable value for money

After I had informed them the room door was not working properly after the first night at the hotel, an unknown person entered my room the following night

Breakfast was really good, good choice of food available

Pillows, I'm very fussy though

We liked the look of the hotel, it was conveniently located, the reception was good and efficient. The room was basic, the shower exceeded expectations. We liked the quiet corridors. We also liked the bar, which was open till late with friendly staff.

Breakfast was a little bit of a disappointment, as some of the food was luke warm. The coffee machine did not work, but that turned out to be the silver lining as we got a lovely Starbucks cappuccino from the bar instead.

Staff were incredibly friendly and helpful and the hotel was very clean and tidy

Location wasn't the best given it was situated just off the roundabout before the dual carriageway but not end of the world