No 1 by GuestHouse, York

Good location, walking distance to the historic centre of York Comfortable bed Authentic historic atmosphere Snacks and drinks available during the stay

Cleanliness was beneath expectations: dirty toilet in the lobby when checking in, hairs found on the bed upon arrival, black mold around the bathroom sink, dirty spare roll of toilet paper in the bathroom cabinet, only superficial housekeeping service during stay (did not replenish toilet paper nor tissues, only very limited cleaning) - for a hotel at this price point, which positions itself as a luxury property, this was unacceptable No ventilation in the room (impossible to open windows, no fan or other ventilation in the bathroom): room was hot and damp after every shower, and stayed like this for several hours Poor sound isolation (the pantry for hotel guests was just outside our room, and we could hear guests come and go all evening; the pantry was supposed to close at 10 pm, but stayed open longer in the evening) Despite specifically choosing a larger room type (and paying a significant premium for this), the room was small and impractically furnished; the signature doll house and record player took up most of the space that could have been used to place our personal belongings Staff was polite, but when the cleanliness problems above were mentioned only the bare minimum was done to improve the situation (extra toilet paper brought to the room, hair removed from the bed)

We spent two nights here in early May. Excellent hotel just a block or two outside the center city area. Hotel is older with all the character and quirks that involves. Our room was the second from the smallest, but it provided plenty of room or two female travelers. Room was clean, and the bath was excellent with one of the best showers I have found in a hotel with options of rainfall, handheld, and four body jets--or all three together. The breakfast was delicious--highly recommend. The proximity to everything we wanted to see (easy walking distance even for the senior citizens we are) and the great snack pantry--with fresh baked treats at times were real positives! Tight, but good, parking right behind the hotel but a fairly high extra cost. Minor mistake in the bill I discovered after checkout, but they immediately corrected it when I contacted them. Excellent and friendly staff overall! We highly recommend and hope to stay here again!

Very nice and clean, very big comfortable bed. Had Netflix in room which was big plus. Had radio next to bed. Very big bath that fit the 2 of us which was great! Only trade off for us is we were in room 1 which was bottom floor so couldn’t really open windows (not sure if rooms higher up could)

Location great. Style of property great. Atmosphere great.

Cost for parking at 50 pounds was a surprise and travelling on Australian dollars adds $100 to our stay

Quirky

Small room

Pantry, toiletries, bathroom

No suitcase rack.