Regency Park Hotel

Not impressed, on arrival there Was a sign at reception informing guests that the hot tub was out of order, and had been since February, no prior warning on the web site, well they wouldn’t would they, people might not book. The room is nothing to write home about either, broken cupboard door and the shower control came off in my hand went I went to use it, so it appears that nobody checks the room between guests. On check out they tried to charge us for drinks we never had and seemed to disbelieve us when we told them otherwise, will not be returning to the hotel again

Brillant services amazing people

I only stayed here for 2 nights but I was given three rooms. The first room I had no hot water and no heating. The second room was huge but still no heating. It was freezing. I went to Reception and complained again and I was given a portable plug in heater. I didn't feel happy about leaving it on all night so I had a very cold night. The next morning I told reception that it appears that the heating has packed up in quite a lot of rooms. I was given yet another room and guess what? The only heating was a portable plug in heater. I only stayed here for two nights but the whole time was very stressful. This hotel has gone downhill and has a lot of maintenance issues. It would have been better and cheaper to stay at the Premier Inn! I noticed at reception there were plug in heaters. It certainly isn't very professional!!

As a member of the leisure centre. It's rare that one of the jacuzzi, steam room or sauna do not go out of action. When waiting for things to get fixed, you'd be quicker getting an appointment from your GP. Members offered no good will discounts for these regular facilities break downs .Have been a member elsewhere where they looked after customers far more, no effort to attract members to hotel either, bar noticeably quiet pricey and no members discount for anything really. Place has potential but it's Fawlty Towers esque.

Were do I start yhe place was a absolute heaven. We checked in made so welcome told the time wat we can do. The room was outstanding food outstanding. Me and my partner thinking of getting married here .

Really disappointed that after travelling for 2 hours and telling our 2 year old she would be able to go swimming when we got there, we were informed children’s swimming stopped at 6:30 (the time we arrived) this isn’t clear on hotels.com and it’s not mentioned on any subsequent emails. The children’s swimming then doesn’t start until 09:30 which was the time we planned to leave. We then decided to change our trip around so she could have a little swim in the morning before we set off for Cornwall, only to find out the pool was out of service for the foreseeable. I chose this hotel only for the swimming pool. Could have stayed somewhere MUCH cheaper for the service we received.

2 night stay, for price charged , not good value as food poorly cooked and bland , ditto breakfast. Hotel cold, unheated. Pleasant staff and swimming pool.

I booked this place due to reviews and price. But it was full of bugs! I counted 36 moths 27 spiders and a handful of others I didn’t know what they were… that was the hallways… the lift also didn’t work… in my room it had a broken bath. And the cups and teaspoons were still filthy with sugar and tea marks in the cups, that’s the day after they have cleaned the room and supposedly changed them! Also plates and pots, cutlery etc were left outside rooms from Friday evening and still on floor or radiators in hallways on the Sunday!

We stayed for one night after a day at Longleat. The check in was smooth and they kindly put us on the ground floor as we have a baby and a lot to carry in. The reception staff were very pleasant and helpful. The room was very clean and decorated nicely. Plenty of room for the 3 of us! We had a nice patio where we could see our car easily. Dinner in the restaurant was great, and they were also very helpful accommodating our baby with food and water for him. At night, it was rather noisy though with people banging doors all through the night and also what sounded like a rave in the car park. The mattresses and pillows are a bit hard as well but i do have a bad back so these might suit other people. Overall, we had a lovely time at the hotel.

Lovely big room