The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Amazing front desk staff and concierge. Luigi at check in made our experience extra special. We will be back!!! Hope he’s on duty when we return.

So helpful - Luigi took great care of us!

The hotel was very nice an it had a great gym, restaurants and very nice Junior Suite. I want to thank Roger at the front desk for his attention. I was in need to return my rental tux across the street to Men’s Warehouse which opens at 10 am. I had to leave at 7 am for a flight at 9:40 am. It was going to be impossible for me to be able to return my tux and leave the same day. So Roger offered to take it himself back to the store. He didn’t have to do it. But he went the extra mile. Thank you Roger!

I had the pleasure of being assisted by Luigi at the front desk at The Gwen, and I must say the service was outstanding. Luigi was welcoming, professional, and incredibly attentive from the moment I arrived. Every interaction was handled with a warm, genuine smile, making me feel valued as a guest. He went above and beyond to ensure all my needs were met and provided helpful recommendations that made my stay even more enjoyable. Exceptional service like this truly sets The Gwen apart. I highly recommend visiting and experiencing Luigi’s top-notch hospitality firsthand!

First and foremost, the location, the vibe and the entire hotel is perfect. Attention to details, music, bar, curling, the terrace is all above and beyond regular luxury collection hotels within the marriott family. And I must highlight the warm welcome from the moment we arrived by all The Gwen Team. The staff’s behaviors are amazing. they are positie, smiley, with a great attitude, very attentive, educated and they truly made sure to make feel very welcome. Special Thanks to Luigi at Front Desk and to the bellman Oliver. They convinced us already to come back, and we have barely stayed checked in 1 hour. amazing hotel

Here quite a bit for business but have stayed here for personal trips as well. Always top notch service, have a good relationship with the staff. Herberth is great at the bar! Ramon and the concierge team always on top of everything you need! Highly recommend, excellent experience all around!!

First class experience - great rooms and fantastic service. The valet could not have been more helpful and Mitsu at the front desk made us feel at home from the moment we entered the lobby. Favorite hotel in downtown Chicago!

The Gwen is a beautiful high end hotel in the best location. Valet was the fastest I have ever experienced at a hotel. Check in was fast and easy. The hotel is connected to a mall which makes it ideal for Michigan Ave shopping and center to all the major attractions. The room was clean and had plenty of space. Room service was so fast and very accommodating. Definitely recommend!

A very helpful stab made a stressful trip melt away. The room was presented clean and maintained with an impeccable attention to detail.

Everything

Everything