The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Rooms really well appointed and beds were incredibly comfortable

Booking included breakfast - on arrival was told they would only honour for 2 (4 people on the booking) - staff were really unhelpful and left to us to resolve with booking.com (we are now out of pocket as breakfast was very expensive but was tied to the hotel based on two being able to eat) Rooms serviced too late (one time after 6pm) and used chewing found in a napkin.

We had a great stay at The Gwen Chicago. We were in town for the Big 10 basketball tournament. Excellent hotel. Very quiet – we heard no noise from the street (this is a city after all) or from rooms adjacent to ours (sides or above). This was a big deal for us as we stayed at The Pendry a few years ago (also a beautiful hotel), but we often awoke from sleep from the sound of police and ambulance sirens. This did not happen at The Gwen. Location is also excellent. You can walk inside to the large mall across the street. Close to tons of restaurants and one block off the magnificent mile. I would be remiss in not recognizing the services of the concierge (Russell). He was fantastic. So helpful and a really nice guy. Thanks Russell for your excellent service and advice during our stay.

Thank you Meredith for your lovely service and good recommendation.

I stayed at The Gwen for business and had a great experience from check in, to doorman, to the complementary coffee and hot tea the atmosphere was very welcoming. My matress was very comfortable, room was great, no complaints! On my last night at the hotel, my colleagues recommended I stop at their rooftop. I met Judie at the hostess stand who welcomed me and gave me a walkthrough of the layout. She kindly said there was plenty of room for a solo traveler and I enjoyed a cozy seat by the fire pit. Then my server Daviel B. quickly came and gave me 5 star service. I look forward to staying here again! Thanks Daviel B. and Judie!!

We have stayed at The Gwen Hotel three times recently, in December, January, and February, and each visit has been absolutely incredible. It is hands down our favorite hotel in Chicago. The property itself is stunning. The Art Deco design is elegant yet warm, the rooms are beautiful and impeccably maintained, and the overall atmosphere feels both luxurious and welcoming. The rooftop is truly one of the best in the city. The views, the ambiance, and the service up there are unmatched. What truly sets The Gwen apart, though, is the people. Our January stay was especially meaningful because we were celebrating my son’s birthday. When we walked into our room, it had been decorated for him, and they surprised him with his favorite dessert. It was thoughtful, personal, and so far beyond what we expected. Iris went above and beyond to make it special, and her attention to detail and genuine care meant more than she probably knows. She made our son feel celebrated and important, and that created a memory our family will never forget. Luigi has also been wonderful each time we’ve stayed. Both he and Iris consistently make us feel welcomed back, remembered, and valued. That level of hospitality is rare. After three stays in three months, I can confidently say the service is consistently exceptional. The Gwen is not just a beautiful hotel, it is an experience. We are already coming back again this month, which says everything. We would not stay anywhere else in Chicago.

Luigi was a fantastic front desk representative, warm, friendly, sincere. Employees like him make all the difference when traveling on business. The hotel is fortunate to have him representing their Luxury Collection brand.

Everyone was great from valet to concierge, front desk and restaurant staff. Shout out to Luigi at front desk, he should get massive raise, great recommendations for things to do during our short visit. 20+ years of traveling to Chicago, Gwen is now our only hotel from now on. Thank you!

Luigi at the front desk was fantastic. Accommodations were great. Hotel is clean and staff is very helpful. We would come back again!

Luigi at front desk was so very helpful in our check in!