The Park Kolkata

I hope this email finds you well. I am writing to express my deep dissatisfaction regarding the service standards at your branded property, The Park Kolkata. It is extremely disappointing that despite multiple attempts, no one is willing to attend calls on the hotel board line numbers. Furthermore, the Duty Manager’s contact number repeatedly goes unanswered, with no courtesy callback or follow-up from the team. While the board line operators were polite in their approach, I requested them to share the official contact number of the General Manager, Mr. Pramode Bhandari. However, the operator firmly stated that they were not authorised to share the number. With due respect, I had clearly requested the official contact details and not any personal number. The operator then mentioned that the call would be transferred to the Duty Manager’s handheld number. I further explained that, as has been the recurring experience, the Duty Manager neither answers the calls nor returns them. I must ask — are these the standards expected from a 5-star hospitality brand? I have never encountered such challenges with your other properties, but unfortunately, with Kolkata, this has become a repeated experience. I would request you to kindly review the SOPs being followed at the property, as the situation reflects either a serious lack of courtesy or inadequate training and guest handling experience. For your reference and better understanding, I am attaching the relevant call records. I look forward to your prompt response and appropriate action on the matter. Should you require any other assistance or clarification please get in touch with the undersigned. Best Regards, Aditya Bidani CEO Avante Hospitality Services Pvt Ltd

Breakfast was moderate with less options

The location and the breakfast was good.

Rooms are not well maintained

Nothing but nothing 🤢

Horrible service, horrible location, horrible old and rusted, waited for 2 hours in the reception to get my key card, marriot always best .... Park 🤮

Goid

The staffs were good

The rooms are awful

Very good experience in all departments

I stayed at The Park Kolkata expecting a comfortable hotel experience, but the biggest issue was the extremely loud music from the hotel's pubs and nightlife venues. The music continued until around 4:00 AM, making it very difficult to sleep. I specifically expect a hotel room to provide basic rest and quiet at night. Unfortunately, the bass and music could be clearly heard inside the room for several hours. Guests traveling for business, with families, senior citizens, or anyone sensitive to noise should be aware of this before booking. The hotel should either improve soundproofing, clearly disclose the late-night noise situation during booking, or allocate quieter rooms to guests who request them. The location is excellent, but the noise issue significantly affected my stay and is something future guests should know before making a reservation.

Close proximity to main attractions

Dated interiors