The Park Kolkata

This is my first stay at The Park and whilst it’s not a 5* I was given a wonderful, warm welcome. Chin and her ‘guest service’ squad couldn’t do enough to make me feel important and welcome, including moving my room to give me a better view. Chin’s attitude, charming personality and apparent determination to make the customers experience the best possible is outstanding This attitude of ‘nothing is too much’ is rare and when the great service is delivered with genuineness and warmth it gives me the feeling that I’ve made a great decision to stay here for a month. Special mentions too for Augustine and Vijay in the concierge team who went out of their way to help me with a couple of teething problems and to Rahul the manager in the dining room whose cheerfulness and professionalism help make each morning a terrific start to the day. Thank you all and please note Mr Kaushik GM

Excellent central location and convenient for important appointments and travel around Kolkata. Initially appeared premium and welcoming, but the late-night nightclub environment completely ruined the comfort and peace expected from a reputed hotel. We appreciated the upgrade to Room 315, which felt spacious and suite-like. The extra-bed arrangement for the third guest was also handled smoothly. Considering the disturbance throughout the night, the overall experience did not justify the amount paid. Room and hotel premises were clean and well-maintained but Completely unacceptable From around 11:30 PM until nearly 5 AM, extremely loud music, heavy bass, and continuous vibrations/tremors could be physically felt inside the room, making sleep impossible for all three of us. Good room size, comfortable setup, and breakfast inclusion were appreciated, but basic guest comfort and restful sleep were seriously compromised.

Offer in next booking

Offer in next booking

We were pleasantly surprised by the quality of rooms and the central location, right in the middle of Downtown Kolkata. The US VAC, where we had an appointment, was 2 minutes by walk! We experienced the commitment of the staff firsthand, when we had somewhat of a crisis just an hour prior to the appointment. We had kept the passport in the room locker but were shocked to find the locker mechanism dead due to battery malfunction. The manager, Mr Ashis Mukherjee and his team, Mr Bisal, Mr Sujit, Mr Santu and Mr Soumen responded immediately and shifted the box down to the hotel basement. They opened the box using machine saw and retrieved our documents! We were able to attend the interview on time, thanks to the exceptional commitment of Mr Mukherjee and team to the guests 👍 🙏

Excellent service and ambience, thanks to Park for the surprising upgrade..really loved it ... Very tasty food

Centrally located

Upkeep and maintenance of room is poor. Lighting in the room is inadequate, bathroom mirror lights are awful. Upholstery of furniture are worn out and foam cushion is sagging. Floors have developed patches of different colours. You get a feeling of staying in unhygienic conditions in the room.

The hospitality and service were good. The food was delicious and tasty, and the location of the hotel was excellent, making the stay even more convenient and enjoyable. Overall, I had a pleasant experience and enjoyed my stay.

Breakfast was good

All good