Charltons Banff

The location was great. The pool area was clean.

The front door deadbolt didn't lock. One front desk staff member wasn't eager to help fix it or call maintenance to fix it. Once I asked to speak to a manager he finally called maintenance to fix the door. We had to wait for over an hour for the lock to be fixed to functioning. When we finally spoke to the manager he offered nothing to us as compensation for the inconvenience of wasting our time and delaying us from enjoying our vacation as we were forced to wait as the door lock was being fixed. These types of basic security measures should be checked in between guests. The room floor was filthy; as if it wasn't vacuumed or, mopped. One of the TVs was disconnected and not working.

Not good at all. Dog shit on my new boots from walking in the stupid MOTEL ..

The whole thing

The hot tub and pool

The location was a bit far

Staff was lovely, gave us an upgrade which was fantastic. Easy to check in and get to our room.

The room was quite cold on arrival and throughout.

I enjoyed everything about this room. It had a great size for 1 or 2 people. The bathroom was fine and the shower pressure was exceptional. I came here for skiing and the shuttle to the resorts would pick up right next to the hotel. This hotel doesn't have a restaurant but there are many options in each direction within a minute or two.

Spiral stair case in the loft could be a downside for some. I didn't mind it but you do need to use the staircase to get from the bed to the bathroom which in the middle of the night can be a bit risky.

all was great

could have breakfast included

位置就在班夫大街上，不論要搭機場接駁、雪場接駁、或市區公車都非常方便，步行至班夫小鎮中心也不遠。 停車場旁有專門的雪板儲藏室，存放雪具方便又安全。 旅館櫃檯旁有免費冷水/熱水/咖啡/茶/蘋果，住宿期間不用擔心飲用水的問題。 我們選擇住在這裡的主因是因為這邊有我們需要的一大床加兩小床房型，且是在隔開的兩個區域，再加上廚房餐廳，廁所洗手台在外面很方便，我們很滿意房內的格局。 我們遇到一位非常熱心友善的員工，讓我們在退房當天早上寄放行李後還能去滑雪再回旅館換裝、重整行李及打包雪板袋，然後才搭車去機場，真的非常感謝他！

隔音真的很差。不只房間內臥房及浴室的門無法有效隔音，房間與隔壁房間及窗外走道都幾乎沒有隔音。我們有一晚就躺在床上聽著隔壁房的電視劇台詞到凌晨兩點才關電視，可以清楚聽到隔壁電視的對話，隔壁房客人聲也可以，但內容比較聽不清楚，可能是電視靠著牆所以傳音更清晰。窗外走廊有人經過的腳步聲或說話聲就像在耳邊一樣，而半夜睡覺時間還是會有人從窗外經過，然後開關其他房間的房門也很大聲。總之隔音是一大問題。 另外雙人床很容易晃動，旁邊的人一翻身我就被吵醒一次，枕頭舒服但太高，睡完會肩頸痠痛。