Dusit Thani Laguna Phuket

It was like getting to live in a magical world. Private beach, sound of splashing waves, cool sea breeze, coconut trees, lagoons, beach, water bodies with fish (you can feed to) around with fabulous accommodation, adorable services and delicious food. More than just perfect. More than expectations

El hotel es fantástico. Las instalaciones están muy bien cuidadas y se nota que realizan mejoras de manera constante. No puedo poner 5 estrellas por algunos inconvenientes que tuvimos durante nuestra estancia. Para empezar, el agua se sale cada vez que te duchas y no hay alfombrillas, por lo que hay que colocar toallas en el suelo para evitar que se inunde el baño. Aunque el check-in era a las 14:00 h y llegamos a las 14:30 h, tuvimos que esperar media hora más porque la habitación aún no había sido limpiada. Además, nos asignaron una habitación con vistas a unas obras que se están realizando en la laguna, por lo que era imposible dormir la siesta debido al ruido. Por otro lado —y esto probablemente influye más en mi valoración—, durante nuestra estancia cenamos siempre en el hotel. Mientras que en el restaurante Benjarong nos trataron muy bien, la atención en La Trattoria fue bastante deficiente. No nos trajeron cubitera con hielo para el agua ni toallitas al final de la cena, detalles que sí ofrecieron a otras mesas. Además, comenzó a llover durante la cena y tuvimos que buscar a la camarera para que bajara el toldo o nos cambiara de mesa; no tomó la iniciativa y nos dejó mojándonos mientras cenábamos. Lo peor fue que intentaron cobrarnos más de lo que correspondía. No lo detecté hasta que revisé la cuenta. Al comentárselo a la responsable, puso mala cara y, de muy malas formas, nos pidió que esperáramos cinco minutos. En resumen, un servicio muy mejorable. Si lo llego a saber, habríamos cenado fuera del hotel. English translation: The hotel is fantastic. The facilities are very well maintained, and it's clear that improvements are made regularly. I can't give it five stars due to several issues we experienced during our stay. To start, water spills out every time you shower, and there are no bath mats, so we had to use towels on the floor to prevent the bathroom from flooding. Although check-in was at 2:00 p.m. and we arrived at 2:30 p.m., we still had to wait another half hour because the room hadn't been cleaned yet. We were also given a room facing ongoing construction at the lagoon, which made it impossible to take a nap due to the noise. Additionally —and this probably weighs most heavily on my rating— we had dinner at the hotel every night. While we were treated very well at the Benjarong restaurant, the service at La Trattoria was quite poor. They didn’t bring us an ice bucket for the water or refreshing towels at the end of the meal, even though they did offer these to other tables. On top of that, it started raining during dinner, and we had to go find the waitress ourselves to ask her to lower the awning or move us to another table; she made no effort to help and left us getting wet while we ate. The worst part: they tried to overcharge us. I only noticed the mistake after reviewing the bill. When I mentioned it to the manager, she responded with a bad attitude and rudely told us to wait five minutes. In short, the service left a lot to be desired. Had I known, we would have eaten outside the hotel.

The room was clean, and we were pleasantly surprised with a thoughtful birthday setup and a cake. The front desk staff were lovely and accommodating. We had accidentally booked the wrong room type, but the staff kindly assisted us in switching to the correct one—even though the error wasn’t actually ours. The housekeeping team on our floor always greeted us warmly with a smile. Breakfast was excellent—special thanks to Khun Tifee and the team for their wonderful service. This was truly a happy and relaxing stay. Thank you for the warm welcome. I hope this small review serves as a little encouragement for all of you. See you next time!

Behavior of the Front Desk staff. We were there on a special occasion. A request for a free drop to Airport was denied as well as the discount they offered was not honored at the Spa stating it’s not part of the hotel - the one inside the hotel. Language was another huge barrier.

A centrally located beautiful hotel with a beautiful beach and Lake views very comfortable and and spacious rooms with all toilet facilities and all room facilities available, helpful staff and front office staff. The food at the hotel is excellent. The services offered by them are very good. Enjoyed our visit to this amazing hotel.

The staff is extremely hospitable and go out of their way to make your stay comfortable and enjoyable. Right outside the hotel is a good supermarket and a few restaurants and a medical clinic which was great as my father fell and hurt himself. It has a direct beach access. Rooms were very clean and neat and the property was breezy and cool even on sunny days. We enjoyed the breakfast which had a very good variety. We would love to visit again

It was my memorable stay ever. I stayed here 3rd time . I came here for my honeymoon first then now at my anniversary. Nida and June are extremely polite, friendly, professional, kind n nice. Nida n june did my booking they provided me the rooms of my choice. I just loved the stay. Dusit thani laguna is like my 2nd home. I dont have words how touched i am with hospitality provided by Nida and June. Both girls made me n my family like we are part of their family members. Highly recommended . I will come soon this year again with my family for atleast 4 days. Thank you so much Nida and June. May god bless you. Hope you will even make more memorable n sweet stay for us next time. See you soon .

Visited with family after debating on which resort would tick most of our boxes. We visited in what was their low season in July and hotel was not too busy, but be wary of ongoing maintenance and refurbishment in some areas. Hotel is welcoming and staff very friendly. Rooms are well equipped and clean however decor is very dated and could do with a few extra touches to make stay more comfortable. Bathrooms had a glass screen all around so everything is visible with minimal privacy, something that the kids were not happy with. Ours was a 2 bed villa with a balcony pool. All very tastefully provided and clean. The stretch of beach is beautiful however waves were quite choppy so could not make full use of beach for long periods. The main pool area was clean and staff very friendly when eating at the poolside restaurant which has a good selection of dishes. No lifeguard on duty if that is a concern. However the beach staff are very vigilant and will warn you if they feel you are too far out or in potential harm. Overall a good choice for family but there are lots of hotels in the area now so choice of restaurants and prices need to be reviewed to maintain guests.

Rating: 3.0 out of 5 stars The staff was very friendly and helpful, which made for a welcoming atmosphere. The breakfast was of high quality with a good selection, though it became a bit repetitive as the same dishes were served every day. The fitness center was disappointing — the air conditioning was out of order throughout our stay. A temporary mobile unit could have easily improved the situation. The hotel map showed a pitching and chipping green for golfers, but unfortunately, this area was overgrown and clearly no longer in use. The hotel pool had cloudy water, which didn’t inspire much confidence. About 80% of the guests during our stay were Russian, which might be useful to know depending on personal preferences. On a positive note, the room was beautiful and very clean, and housekeeping did an excellent job throughout our stay. However, food and drinks were extremely overpriced — comparable to what you’d expect in a luxury destination like St. Tropez. Poolside food tasted good but was usually served cold. Overall, the hotel has potential, but certain areas need attention and improvement to match the high prices and advertised amenities.

It is a resort with a beautiful private beach and a green yard. The staff always greets you with a smile. The rooms are clean and well maintained. I would like to visit again.