Microtel Inn & Suites by Wyndham Kannapolis/Concord

The hotel was completely closed

I arrived to find note on door that hotel is closed for renovation!!! Had to search for another place to stay late at night!!! This hotel should have been removed from Expedia!!! Trying to get my money back!!!!!!!

Hotel needs to be closed . It’s under construction. An has been that way for a year . Rooms are not taking care of . Stayed there a few years ago an it was nice then . Now it’s like they don’t care anymore.

Stained sheet only 1 towels in room no hand towels or bath mat no coffee pot

The down to earth staff have big hearts.the facilities are wanting and renovation(s) pending. Do not consider some of the rooms right now if you have issues with mold (hall carpet due to a flood) room was non smoking but smelled heavily of tobacco smoke. Got a great deal for pretty clean room with great heating, breakfast, cable tv- close to towns.

Not sure if motel was under renovations or what but was in poor condition,but i dont se it getting better at all,not sure i will stay at a Microtel Inn again ,stayed at others and was ok ,but still declining and this one broke it i think.

This was my first stay at a Microtel Inn. There was no soap in the bathroom. I was going to overlook this since I had soap with me, until I noticed the smoke detector was missing from it's base. Since this was a serious personal safety issue, I notified the desk person of both issues. She responded in a courteous and professional manner, bringing soap and a working smoke detector to the room, although it was not the right size for the base. I told her I expected a rate adjustment in the morning because of the serious nature of these issues. She apparently did contact her manager because I did receive an adjustment to my rate because of these issues.

Booked a suite. Drove 12 hours to have Thanksgiving dinner with family. Checked in and went to our room. Discovered that it was just a room. Not a suite. Went down to the front desk to have this mistake rectified and was told that it was not a mistake, and that the suites were in another section of the hotel, and that section was under renovation. Was too tired to do anything but sleep that night. But, first thing the next morning called Travelocity, and was booked in another, and much better hotel that very day. Maybe I should have known things were not quite right when the reception area had been stripped down to bare concrete. Stayed at a Microtel hotel before, and enjoyed my stay. Sadly, not this time.

Freshly smoked in room, stains on sheets, missing pillow case, used soap stuffed between towels and hotel lobby had no flooring (maybe construction but no signs).

My stay was pleasant and I would recommend this hotel.