Country Inn & Suites by Radisson, Williamsburg Historic Area, VA

Bed bugs and roaches in the room

The worst experience was the hot tub and pool. Our family planned this trip for several weeks and our grandchildren were so excited about the indoor pool. The pool was extremely cold, in fact I had to ask for the heat to be turned on. We went in the hot tub and our granddaughter got water in her eyes and it burned her eyes for over 2 hours. The jacuzzi was full of very soapy water again it was very cold. The rooms very dusty, there were spiders and cob webs in the guest room window. The tubs had no drain plugs for baths for the children.

Hotel room overall was nice, although the sink was having trouble with draining, likely due to buildup of hair. Nice beds and TV though, and the free breakfast was also a plus.

Carpeting on 3rd floor had many bleach stains. Owners should have replaced immediately. Terrible optic. Were told the carpeting would not be replaced before the end of the year. Electronic keys would not work, even with the help of a nice staff person. She also helpfully gave us a room on another floor. Room rates the next day nearly tripled because of football game. We moved across the street to a much nicer hotel owned by same chain for a much less expensive rate.

AC leaked badly 1/3 the floor was wet in the room , carpet was stained, staff was very friendly.

This property could use a good deep cleaning. The bathroom faucet spun around and was not properly attached. The shower had a drip. The bathroom floor behind the door was dirty.

Always a good stay

Room was as clean as an old hotel can be. The room smelled musty when we arrived late and we just wanted to sleep. Due to the smell we woke up with stopped up noses and sore throats. My fault for not moving rooms. The employees were nice but this just wasn't my cup of tea or what I'm use to and we travel a lot.

The staff was outstanding but our room had a big bug crawling across the carpet (when we went to bed) which was dirty. The bathroom was old, toilet was running off and on all night and the room smelled like a VERY musty, wet basement.

Staff was excellent. Good customer service. Rugs throughout the hotel need to be replaced. Only 1 ice machine out of 3 was working. Pillows are to small and not comfortable. Will stay somewhere else next time we go to Williamsburg.