Crowne Plaza Syracuse, an IHG Hotel

We booked this hotel for a concert in December! We arrived the day of the show and the hotel was closed and boarded up yet no one bothered to call, email, or text. Disgusting. I already paid for the room so I had to be on the phone several times to get my money back.

Property is permanently closed.

Revisited after 30 years and other than the name change, everything is exactly the same. There were mildew stains on the curtains in the room, that seemingly has been there for some time without improvement or change.

We had reservations since December for the pink concert. When we arrived was told they closed permanently 3 days prior. No one notified us! Pink concert was that night and no room! Horrible experience! Expedia then wanted to charge ME a $150 cancellation fee! That definitely won’t be happening!

I booked the room in July on Hotels.com and when I arrived on October 6 for my stay the hotel had been closed permanently since October 3. I was never contacted by anyone and Hotels.com refuses to refund my money even though the Crowne Plaza is not in business any longer. I have been totally ripped off.

Per Expedia's request, here is the revised review: When we arrived, we were told the hotel was permanently closed, but neither Expedia nor the hotel ever notified us. No refund was given either.

I would love to tell you how the inside of the property was, but we never made it that far. We showed up to a notice on the door saying they had closed their doors due to asbestos 4 days prior. We never received a phone call or email telling us this information. They left us high and dry with no where to stay on a concert night, scrounging to find a place to stay at 3pm with most hotels sold out. It was very unprofessional and inconsiderate. For this reason I will never book here again.

Greeted by a security team brought in from NYC stating the hotel was shut down a few days ago and we could not stay here. No contact from management to give us a heads up to find an alternative hotel

We went to check in to the hotel and it had permanently closed. Zero communication was made to inform us of this. Pretty unfortunate especially when all other hotels were sold out for a concert. I will be reaching out to get my money refunded since I had paid in advance.

We showed up to check in for our stay to find that the hotel permanently closed a few days before without any notification. Worst experience!