Holiday Inn London - Shepperton by IHG

Quick and easy -great customer service

Another 5 star stay. We have a family member with food intolerances and the staff in the restaurant where great as normal. Every staff member acknowledges you as walk around the hotel. Great location for local attractions and a great route into the capital.

This hotel is run by staff who care about the guest experience, going the extra mile to ensure a quality stay in a clean modern environment. Equipped with fantastic bar and restaurant alongside pool/spa and gym. Rooms are clean well equipped and comfortable. Ishak and team always offer a polite greeting and look after guest needs whilst the Bar Restaurant Team deliver a relaxed atmosphere with quality food and drink. Paula and team make breakfast a warm and enviting experience.

We were a group of 50 from Manchester. The hotel processed our arrival quickly. The rooms were more than comfortable and the food (both breakfast and dinner) was great. Many thanks to the staff. A special mention to Julie in the restaurant. She was friendly, helpful and brought a smile to everyone.

The hotel is large but well appointed with extensive grounds, pool, gym, sauna etc. our room was large and comfortable and breakfast was v good, including proper bread to toast not cheap sliced Homepride you often get. Perfect for an overnight stay.

This was a very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards.

The staff here were very friendly and helpful especially Julie in the restaurant who dealt with a large group of us extremely efficiently.

Top service and lovely location. The bar man Eamonn made the best rum punch I’ve had since I was on the black pearl with Jack Sparrow

Arrived 2.45 am after a long drive from Leeds, tired and ready for bed. Abdullah on reception understood straight away how exhausted I was. He took care of me got me checked in, sorted out my breakfast for the morning, even rang, once in my room, to say I hadn't verified my vehicle reg for the onsite parking and did it for me. To say he went out of his way would be an understatement. I stay in so many hotels where the staff have no empathy and lack human compassion it was so refreshing to be greeted by someone as genuinely caring as Abdullah. The next day breakfast staff and reception lady I think her name was Thea were so lovely too its a credit for Holiday Inn for having such brilliant people.

Highly recommend very welcoming and pleasant especially Julie and her hospitality, she made us feel very welcomed and loved seeing her every morning.