Holiday Inn London - Shepperton by IHG

I have stayed in a few IHG Holiday Inn hotels over the years, I must add this was the best experience that I have come a cross! The minute I arrived in a lovely part of Surrey I could feel something special will happen. I walked up to the reception and was met by Tea with a big smile who was a pleasure to deal with. A very nice and lovely lady who made me feel very welcomed to this hotel explaining everything along with Tea’s colleague Abdullah, in which I felt I had known them both for some time. Tea & me laughing, made me feel very relaxed. I was so at ease I shared my good news with them both that I’ve just become a grandad again sharing the news of my first granddaughter to add to my five grandsons, Abdullah presented me with a free drink to celebrate my news which was very thoughtful. I stayed for two nights and definitely will return when I’m next in the area, lovely facility along with very nice staff especially the reception team 🤗 Food was excellent especially the breakfast, best poached eggs for sometime , the bonus of watching champions League football on prime TV in the bar area. My room was lovely and everything about this hotel was great and a perfect location for seeing my customer. Would recommend staying and the pleasure to meet Tea & Abdullah, oh next time will bring my swimmers and shorts for the gym. Only negative was car parking charges for both nights @ 8.00 for 24hrs, so go and give Tea & Abdullah a visit 🤗

Amazing place stay here regular when visiting family. Abdullah helped make this stay extra special by being super assertive and helpful

Really nice service. Restaurant had great service. Food came hot and quick.

On entry I am always greeted with wonderful smile from TEA. She is always polite helpful and very understanding. For being a young person at front of house and dealing with all sorts of issues. I have never seen her stressed. Well done keep up the good work and keep smiling

The real soul of this place is the people. It’s rare to find a team so dedicated to making you feel welcome. I want to give a massive shout-out to: Ishak (Hotel Manager): A true professional who leads by example. He is constantly visible, greeting guests with a warm handshake and making sure everyone is happy. It’s clear his leadership sets the high standard here. Tea: Such a lovely, sweet person! She is incredibly attentive and always seems to be right there the moment you need anything at all. Celine: Her service is simply outstanding. She is proactive, efficient, and was right there whenever I needed a hand with something. Waleed: What can I say? This guy is just a total legend! His personality and energy really made the stay memorable. Comfort & Peace of Mind The room was impressively spacious and the bed was so comfortable I actually struggled to get out of it in the morning! One of the best parts was how quiet the hotel is; there were no noisy corridors or outside distractions, just perfectly peaceful nights and a proper night's sleep. Top-Tier Facilities I also made sure to take advantage of the amenities: Leisure Centre: The facilities are great, and the sauna and steam room are amazing—the perfect way to decompress. Dining: There is a fantastic selection of food available. WiFi 6 is available too so speedy internet. Much better than previous stays Final Verdict: If you are looking for a stay where you are treated like family rather than just a room number, this is the place. Between the peaceful rooms and the world-class team, I can’t wait to return. Highly recommended!

Great stay for business, comfortable and great staff

Check in good. Carried bags to room on third floor as lift out of action. Food very very good but huge portions. The nacho starter could have been a main meal. Very friendly staff especially nadeem nothing to much trouble. Room clean and welcoming although sur con did not work.

Came here for a work trip. My colleagues were bogged down with heavy trolley and several bags. Waleed on reception was exceptional!!! Nothing was too much hassle for him, he even assisted us with parking and timings of all of the hotels facilities as we were working irregular hours. He even went the extra mile to ensure the luggage was taken to our rooms, really welcoming us and insured we had everything we needed. A credit to the staff here. 5/5

Nadeem in the restaurant was fantastic.

Exalent stay at the holiday inn as always has to be one of my favourite of the holiday inn I have stayed at. The staff are always so friendly and helpful especially as I work nights and arrive late there is always 24 hour food avaliable which makes it very good for working nights or lates. Ishak and the reception team are very good and always happy to help and needs and strive to make the stay as best as possible. The food menu in the restaurant is one of the best menus that I have seen in all the holiday inns I have stayed at. They have a good variety of snacks at the bar that also makes it good. Breakfast is always amazing what makes it better is the friendly chef Cliffe who has been here as long as I can remember. He's always willing to go above and beyond as ask if there's anything extra you want for breakfast unless I'm just special! The rooms are very nice and clean and very spacious.