Holiday Inn London - Shepperton by IHG

I stayed at the Holiday Inn London Shepperton as a solo guest and it was my first time visiting. I went to the bar and received amazing service from Lily. She was friendly, welcoming, and made me feel really comfortable straight away. She was attentive, helpful, and clearly cared about giving great service. Lily truly made my experience so much better.

Excellent service must include Rosy and Rena and Saleem their professional manner stood out during my meal big thank you Regards MrJones Room 126

Awesome hotel great staff. Nadeem/Saleem went above and beyond.

Very nice holiday inn, very friendly waiter also.

Lovely food and a brilliant service, as usual!! Thank you very much to Saleem and Rosie for both doing an amazing job !!!!

Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we want to come to refresh ourselves and truly enjoy some chill family time. During this Christmas and New Year season, we enjoyed two unforgettable and amazing stays here (22nd–23rd December 2025 & 2nd–3rd January 2025), and once again, the hotel exceeded our expectations. Our wonderful experience began at reception. When we discovered that something in our room was not working properly, the amiable and professional receptionist Ms. Tea approached our room immediately. She showed us the utmost care and concern and helped us exchange for a much more comfortable and convenient room, especially suitable for my only son. As the kids’ swimming time was set until 7:00 p.m., Tea kindly suggested that we go swimming first and return to reception later to collect the new room keys. Thanks to her thoughtful arrangement, we had more than enough time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and wet steam room. It truly helped both adults and kids to relax and chill completely. After our swimming session, we were very hungry. At that moment, Restaurant Manager Mr. Nadeem approached us and brought my son some board games and painting sheets. My son was extremely excited, especially because Nadeem remembered him. His warm and thoughtful gesture made us feel very close and cheerful, even while waiting for our meal. At the end of dinner, he kindly provided a takeaway box so we could bring our delicious food back to the room. He also had a friendly chat with us and encouraged my son to do well in his studies, sharing that his wife is a marvelous primary school teacher. These small but sincere interactions truly touched our hearts. Additionally, we followed sightseeing recommendations from other hotel staff and visited nearby attractions, which made our journey even more perfect and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and valued as a family. This hotel is not just a place to stay—it feels like a second home for us. Cheers, Mr Pan Pan Cheng Guest of Room 355

We staged a 60th birthday party in the Storybook suite at the hotel. Planning was smooth and efficient with arrangements made by Emma and nothing was too much trouble on the night. The room was perfect, the food excellent and the bar service kept the drinks flowing and the party in full swing. Special praise must go to Neeraj and John who were delightfully helpful all evening. The party was a massive success and they certainly played their part.

We have stayed at this hotel several times as it's well located and convenient for visiting family. However the standard has declined. Ridiculous to now be asked to pay £8 per night to use the carpark. Breakfast service poor - on each of the 2 mornings so far the pastries etc have not been replenished with more than an hour left of breakfast service. The evening food is dreadful. Overpriced and tasteless. Our son's meal was served 15 minutes before ours meaning that he had finished eating before we had the opportunity to begin. This evening we ordered a couple of snacks - again the timing of these was not at all well coordinated - chips and onion ring sides arrived 20 minutes before the cheese toasties. The lasagne on the first evening was like plastic. The cheese toasties were barely edible - plastic textured tasteless cheese within bread so hard it was almost impossible to bite through. Drinks at the bar are very expensive even for this area. This morning the housekeeping team arrived whilst we were still in the room so we declined, expecting that they would return later. They didn't. We had left towels on the floor as they needed changing so then had to pick them up and make do. To be honest, have lost the energy to complain/draw attention to the problems.

We had a great time. The hotel was lovely and clean and all the staff were lovely and went above and beyond. The food was really nice and great value for money. Neeraj looked after us and he was wonderful!

Staff is very nice, they welcome us and treated us very nicely, special thanks to neeraj for serving our delicious meal, he is very nice, always smiling… overall 100% happy and satisfied