Holiday Inn London - Shepperton by IHG

Very nice hotel and atmosphere and all staff are very nice especially neeraj is very vice and good waiter i ever meet all l say is very nice hotel the holiday inn

We had a great meal here with friends! The food was very good, but what really made the evening special was the staff. Everyone was so welcoming and friendly. A huge thank you to Neeraj for his exceptional kindness and professionalism;

Restaurant coped admirably with 8 adults and 4 children. Diverse requests and boisterous children. Very gracious service from Neeraj. All our needs were met and the food was very good………………………………………………….*********************************************************************************************************************************************************

Really lovely stay Superb service especially Waleed and Lauren Excellent breakfast and facilities gym and swimming pool Room and bed excellent Will book again next year Mike

Last night was my 72nd night in a Holiday Inn this year, but my 1st time in Holiday Inn Shepperton. It had the best service of any London Holiday Inn (I know its slightly outside London, but it still counts in my mind). It was also one of the best Holiday Inn breakfasts.

I recently held a birthday party here and couldn’t have been happier. Every member of staff we encountered were absolutely outstanding, before, during and after the event, going above and beyond at every stage to ensure all ran smoothly and everything was exactly how I had wanted it. The venue itself was beautiful, the food delicious and plentiful, and very well received by all our guests. The accommodation was spotless, extremely spacious, very comfortable and a great price. Breakfast the following morning was really good. Overall, they exceeded expectations in every way, and I wouldn’t hesitate to recommend it for events or a stay.

Service through our hotel had been excellent! Especially at breakfast Alison could not be anymore helpful and everyday has a smile on her face. In the evening the bar staff are always on point Phoebe, Lily, Saleem, Freddie. Thanks for looking after me the last few weeks.

A Great Birthday Getaway at the Hilton Shepperton (9/10) ​From the 21st to the 24th of November, four of us rocked up to the Hilton Shepperton to celebrate my bestie's big 65th birthday, and what a splendid time we had. We were thoroughly impressed, though we did encounter a few little quirks along the way. ​✨ The Good Bits (The Champagne Flutes) ​The Unsung Heroine (Celine): Right from the off, we were greeted by Celine on reception. Honestly, she was an absolute gem. From the moment we arrived until the minute we checked out, she went above and beyond—a proper testament to top-notch customer service. When we complained that our rooms were cold and that one of our windows would not close. Celine immediately sent housekeeing up to fix the window and supplied us all with an extra duvet each. This helped to make our stay truly memorable. ​Restaurant Staff Grit: The staff in the restaurant were clearly run ragged and, frankly, looked a tad under-staffed. However, in true British spirit, they never let the stress show! Their politeness and service levels were outstanding. ​The Shining Star (Julie-Emma): One member of the restaurant team deserves a special mention: Julie-Emma. She was brilliant—polite, efficient, full of helpful information, and delightfully entertaining. She was absolutely flat-out working but still managed to be accommodating and charming. A true professional! ​The Grub: On the whole, the food was spot on. The breakfast offered a decent variety of bits and bobs to set one up for the day. (Though, if I could petition for anything, it would be a substantial increase in the supply of those magnificent raisin Danish pastries—get them ordered, chaps! 😉) With 3 of us being grandmothers it was great to see how child friendly the hotel was. It had a small inside play area which kept young ones entertained. ​💨 The Bad Bits (The Minor Niggles) ​The Pork Predicament: While breakfast was lovely, it’s a shame the hot offerings are so focused on pork (bacon and sausages). For those of us who eat meat but steer clear of the pig, options become rather limited. A bit of turkey bacon or some beef/chicken sausages would make a huge difference and prevent a bit of a breakfast palaver! On our last night and sandwich which came under the "Hot sandwich category " was served cold! We were told that the hot aspect of the sandwich was that it was served with fries. This was not made clear on the menu. Our server did however take it away and asked the kitchen to remake the sandwich with toasted bread which was greatly appreciated. ​The Pool and Spa Faff: We were a tad gutted that the spa and pool were out of action due to renovations. While it didn't completely ruin our enjoyment (we're resourceful, after all), it was a shame we couldn't take a proper relaxing dip. ​The Dark Road Drama: Just a fair warning for anyone planning a visit: you absolutely need wheels. The road leading up to the hotel is dreadfully lit and certainly not for a leisurely stroll in the evening. Don't let it put you off, but driving is essential—it’s not exactly pedestrian-friendly! ​🎯 Summary ​Despite the swimming pool being shut ( This should have been indicated on the website) and the restaurant team being run off their feet (they handled it like absolute troopers, mind you), we had a cracking time celebrating. The exceptional service from Celine and Julie-Emma transformed the stay from merely good to truly fantastic. ​We would absolutely stay at the Hilton Shepperton again and thoroughly recommend it. ​Overall Rating: 8/10

Stayed one night for son's birthday. All the staff is lovely specially waleed and sheetal. We enjoyed our stay and will come back for sure

My stay at the Holiday Inn Shepparton was made exceptional thanks to the outstanding service from reception staff member Tea. From the moment I arrived, Tea greeted me with genuine warmth, professionalism, and efficiency. She went above and beyond to make check-in smooth, offered helpful local recommendations, and ensured every detail of my stay felt effortless. It’s rare to come across someone who elevates the entire guest experience, but Tea truly sets the standard. Her customer service alone makes this hotel an easy choice, and I look forward to returning. Highly recommended.