The Westin Resort & Spa, Puerto Vallarta

There are a lot of great things happening at the Westin in Puerto Vallarta. The location is nearby to visit the Malecon, the Marina and many other neighborhood restaurants. On the premises, the pools, restaurants and beach access are all very convenient. Maintaining and operating these areas are a multitude of staff. Some are worth mentioning here: Front Desk staff Hugo, Katena and Carlos. Bellboys are Pedro, Carlos, Raul. Ricardo & Santi. Restaurant servers Israel, Carlos. Antonio, Teresa, and Chefs: Hector and Matias. Poolside staff are Reina Isobel, Paulo, Adriana, Okimy and the remarkable Angel Cibrian, as shown in the picture.

I spent 3 weeks at the Westin and thoroughly enjoyed it, especially with pool service from Angel Ciprian . He was attentive to all requests and went out of his way to serve us. He even found pool chairs for us when none was available. A delightful, friendly and competent person.

We visited the Westin in Puerto Vallarta for about 6 hours using ResortPass in connection with a cruise stop. Our group of 15+ from ages 12 months to 63 years had a great time. Check-in was seamless, we had plenty of space around the kids pool in comfortable, shaded chairs, and enjoyed the beach area. The staff promptly provided towels, filled drink orders, and helped us move umbrellas and chairs around on the beach to stay in the shade. The beach area isn’t huge, but we found it very relaxing. Lots of fish were swimming near the kelp-covered rocks, which was fun. The kids also enjoyed seeing two iguanas. We ordered off the poolside menu and thought the food was very good.

Location was good, in the hotel zone on beach. Atmosphere was a little dated but rooms were nice and spacious (had the junior suite). Good value. Cleanliness I noticed the buttons in the elevator were sticky the whole trip, like some little kid touched the buttons and they never got clean. Service was very good. Staff was very friendly. The one thing is that 2 weeks before my trip they canceled me and moved me to the Marriott and then they canceled my Marriott room the day before my arrival and rebooked me at the Westin without letting me know until one hour before I arrived. The day before I called the Marriott and was given the runaround by the "boss" that only "owners" could reinstate my room. She was the one who found out I was rebooked at the Westin. I called and emailed all parties but never received any feedback or assistance. Poor online service, fortunately they were very nice and upgraded me when I arrived.

We had a great experience at the hotel and the pool staff Angel and Paul went above and beyond to help us have a great time!

Our time at the pool was the highlight of our stay. A big thank you to Angel and Paul for their incredible dedication. Every request was handled with a genuine smile. When I experienced a sudden toothache, they were extremely helpful and provided great advice on where to get the medicine I needed. We also want to compliment the manager and the bartenders for their professionalism. They all went above and beyond to create lasting memories for our family. I can’t wait to come back to see them all again.

this trip was amazing and i won’t forget it for a long time, Angel and Paol from the pool were great, 10/10 service and they made the trip that much better, awesome time

Booked a year in advance for spring break, cancelled our reservation a week before with no remedy or apology. The worst.

Came up puerto Vallarta with my friend for the first time. Loved our stay in the Westin. Okimy made our trip extra special and was very attentive and dedicated to making sure we had everything we needed.