Country Inn & Suites by Radisson, West Bend, WI

The entire place smelt musty. The carpet in the bedroom of our suite was so damp it left your socks wet after walking around. They had fans running in halls, the door to rhe pool area was left open. Clean clothes were musty & damp in the morning. Shower curtain rod was barely attached to the wall, sink faucet was so loose it rotated when you tried to turn on the water. Entranced area was dirty and not at all appealing when walking. Lady working front desk was unfriendly and had a ‘book on tape’ playing loudly the entire time she checked us in. Will not stay at this hotel again and will reconsider any Choice Hotels in the future.

The employees/manager has no customer service skills first off. This is the second time I’ve had to stay there for work I did not choose or I would not have stayed . When I showed the lady the room or the photos she was not pleasant at all. Most hotels would have been appalled and would have done everything humanly possible to be nice and apologize, but that was not the case. They told me I had another room and if it didn’t work well then they didn’t know what to tell me. if you tell them something is wrong they act like you are the problem. Well, this time it wasn’t just me. It was a whole group of people It is a very, very dirty hotel. I would not stay there if you like clean.

There is nothing that several thousands of dollars spent on upkeep and maintenance could bring this hotel up to a #2.

The hotel was very clean and well maintained.

There is one clerk at the front desk on the first day we arrived and she was there today when we checked out and she is rude and argumentative and has an attitude like ahe is annoyed about doing her job

The Hotel was clean, quiet and had a pleasant smell throughout. Staff was helpful and friendly. Room was large and bed was comfortable. Great trip

Rooms clean and adequate

Desk help was non existant. I asked for a receipt 2x's on the check out day, Checked out electronically and promised a receipt would follow. None were received. Called the location 3x's since check out, asking for receipt and still have not received. It is important for me to have the receipt and still don't have. For that reason....will not recommend this location.

Room and sheets weren't that clean

My shower was cold. Thin walls.

The hotel itself was nice, staff were awesome and I loved the pool and hot tub option. The beds, however were VERY uncomfortable. I spoke to several guests who also stayed overnight and most reported the beds being very hard with one reporting theirs was incredibly soft and she was sinking in it. Booked a several night stay for our honeymoon and came home a day early because they were unbearable.

Very clean hotel. Close to the interstate with easy free parking.