Hotel St Moritz, Queenstown - MGallery Collection

The hotel is every nice but I would not say it’s a 5 star. It just did not have everything perfect and was nothing special or luxurious that warrants a 5 star category ( A strong 4 star or 4 star plus) Our room was fairly large and had a comfortable bed. Front desk service was top notch. Bathroom was ok (see dislikes) and the hot water came fairly fast to the shower. Everything was clean and in fairly good shape. WiFi worked fine. Parking is available below the building, for a fee (we paid NZ40 but I heard someone else checking out at a lower rate). The parking was pretty full, with stack parking (parking in the aisles blocking other cars). Breakfast buffet was typical and plenty to choose from, but I didn’t see any pastries however. Website photos are a fair representation of the hotel. Overall, it was a nice place to stay, not really luxury so the value for the price is off, and with the trek up the hill to get to and from town, and the plugs and small bathroom counter, I would probably look elsewhere next time.

Our room was on the top floor, which meant the elevator did not go that far so we had to get off on the floor below and then climb the stair case (from desk said it was a small staircase...but it was a full flight. I carried my bags up and down the stairs ...I am a senior, and yes, i could have asked and likely waited for help...but we got to town around 2:30 and wanted to drop our stuff off, change, and run to catch lunch. The bathroom was a tad small, and not enough counter space (I had to use the little bar area above the mini bar for my toiletries while my wife used the bathroom sink counter). Another issue for me is failure to modernize the room with plugs next to the desk and next to each nightstand. That’s right, no plug near the desk (unless you consider about 12 feet away close) ..have they heard of people having laptops? Also, only one nightstand had plugs and the other did not . Today we all have lots of gadgets to charge each night. Phones, Ipad, kindle, watch , etc. so typically for us...3 items each (plus the laptop). The plug on the right hand side of the bed was actually behind the bed a little to the right of center. I always bring an extension cord and a multi plug adapter...so I pulled the bed out, plugged in the extension cord, pushed the bed back, and was able to get power at my nightstand. But since I don’t bring two extension cords, I did not have power at the desk for my laptop (I was not going to move the bed every time I needed to use my laptop). So I used it on battery till it ran out, then charged etc.

The hotel is every nice but I would not say it’s a 5 star. It just did not have everything perfect and was nothing special or luxurious that warrants a 5 star category ( A strong 4 star or 4 star plus) Our room was fairly large and had a comfortable bed. But nothing special or that luxurious to warrant 5 star status. Front desk service was top notch. Our room was on the top floor, which meant the elevator did not go that far aso we had to get off n the floor below and then climb the stair case (from desk said it was a small staircase...but it was a full flight. The bathroom was a tad small, and not enough counter space (I had to use the little bar area above the mini bar for my toiletries while my wife used the bathroom sink counter). The shower had hot water fairly quickly. Everything was clean and in fairly good shape. Another issue for me is failure to modernize the room with plugs next to the desk and next to each nightstand. That’s right, no plug near the desk (unless you consider about 12 feet away close) ..have they heard of people having laptops? Also, only one nightstand had plugs and the other did not . Today we all have lots of gadgets to charge each night. Phones, Ipad, kindle, watch , etc. The plug on the right hand side of the bed was actually behind the bed a little to the right of center. I always bring an extension cord and a multi plug adapter...so I pulled the bed out, plugged in, pushed the bed back, and was able to get power at my nightstand. But since I don’t bring two extension cords, I did not have power at the desk for my laptop (was not going to move the bed every time I needed to use my laptop). So I used it on battery till it ran out, then charged etc. WiFi worked fine. Parking is available below the building, for a fee (we paid NZ40 but I heard someone else checking out at a lower rate). The parking was pretty full, with stack parking (parking in the aisles blocking other cars). Breakfast buffet was typical and plenty to choose from, but I didn’t see any pastries however. Website photos are a fair representation of the hotel. Overall, it was a nice place to stay, not really luxury so the value for the price is off, and with the trek up the hill to get to and from town, and the plugs and small bathroom counter, I would probably look elsewhere next time.

Overall the hotel was great in its position and view and the overall aesthetics. The staff in all areas, as per other reviews, I agree need more training in hospitality compared to other hotels I have stayed in. Food and buffet breakfast was spectacular. The big walk up the hill to return to the hotel is very steep and a daunting prospect after spending time in town.

Spacious room Modern decor Excellent restaurant and bar over looking water Location to town

Location to town was great but hill Walk back to hotel was challenging

Location and breakfast

Rollout bed when booked and twin room

Excellent restaurant: nice view, great food and service. Good parking, central location (there is a steep climb back to hotel, but it’s only 30 meters or so - didn’t bother us at all)

Our room didn’t have view , was facing the street