St James Hotel; BW Premier Collection

Good location

Major refurbishment in progress , no where to relax in the hotel. None of this was disclosed when the booking was made in September last year, and no discount offered. Our room had no aircon and was really hot during this recent heatwave, even with a fan on permanently during occupancy. The shower temperature control was dreadful and prevented us from showering on two days because it produced really hot water ONLY. The t control mechanism was pathetic and could only be handled by a really helpful staff member on the front desk. Really not good enough , very disappointing.

Check in check out all good, location was nice in a good area of Nottingham a

Unfortunately the hotel was getting renovated whilst we were there so no Bar or breakfast was available.

Location, cleanliness.

No restaurant facilities, and no price reduction for inconvenience because of it, poor packed “lunch” breakfast.

Fabulous location and really helpful staff. Always stay here when we're in Nottingham. Such a great hotel

Location is great, we have stayed here several times previous and always thought the hotel was comfortable, value for money and good service

Hotel was having dining and bar are refurbished, which we were made aware of but since our last stay everything looked very tired. Attention to detail was lacking with some things e.g. the chair in our room was stained and though probably clean’ did not look good. T.V. In room did not work, shower in bathroom didn’t function right, could not change from shower to taps. Walls were badly marked, as they were throughout corridors etc. Had it been our first stay we wouldn’t return. However we are hopeful that with refurb of the restaurant and bar, the rest of the hotel will follow. I cannot fault the staff, all were friendly and accommodating- a credit to the company

The location was brilliant and the four poster room was lovely and cosy.

I wasn’t keen on the breakfast.