Hotel Monterrey

I don't fault the hotel for construction going on right outside the hotel, it needs to be done. What really set me off was when I tried to check in, after confirming TWICE before arriving, being told everything is OK, they tried to give me a room that was NOT what I reserved. They had the nerve to tell me, "well, that's what happens when you don't book directly with us." Not a good way to start my trip. After having to raise my voice and express my disgust with everyone watching, they gave me a room that was only a little better than what I was getting when I first arrived. It was NOT the room I booked and confirmed. The hotel smelled badly everywhere outside the room. Really treated poorly. I won't be back again.

I stayed at this hotel a few years ago, same great service. Old beautiful building, in my opinion the best view of the old town, across the ClockTower. The roof-bar and piscina area is the best place to contemplate the sunset. Don't expect brand new rooms/bathroom as the hotel has been running for over 50 years, but everything is spotless and very well maintained. Christian, Angel, Wilmer, and all staff members were above and beyond to make our stay better than we expected. Great job!

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This place was amazing! We just had a standard room and they upgraded us to a beautiful, sky hight ceilings with a balcony over looking Cartagena old town. The staff were great, they spoke great english, the rooftop patio and pool were incredible, the park right next door has monkeys and sloths and big igunas!! Breakfast was a full spread, can't say enough good things about this place!

Nothing

Was a gray hotel

This place checks (almost) all boxes and the property itself is a beautiful mansion! Definitely my first stop when I return.

Breakfast can definitely use an uplift. The rooftop bar can be much better used - there was nobody at the counter when we were there. Considering the view, you are wasting an opportunity there.

The location and the staff were great!

All of the buildings surrounding were in the process of being torn apart and rebuilt. The hotel itself was in very bad repair. The smells were horrific, and they tried to cover them with chemical sprays. The room was in very, very poor repair, very dated, in need of a complete overhaul. The doors didn't close securely, and the window door things didn't shut appropriately. The pool was not usable. That said, if you're only looking for a great location and honestly a very nice staff, it is a place to stay. After seeing the room and the conditions, I did choose not to stay there, and the staff was very gracious about that.

The hotel was beautiful and the staff very friendly We were able to walk everywhere as is was right across from the wall

We didn’t realize there would not be a hairdryer in the bathroom and a few extra towels would have nice,