Hyatt House Chicago Schaumburg

Everything was awesome from the soft beds to the kitchenette. Our only complaint was that the bar was not open. We're on vacation for fun. PLEASE FIX THAT ASAP

Bar was advertised but closed.

The service was excellent, starting with the front desk staff, who were very friendly and explained everything clearly. The hotel was very clean, quiet, and conveniently located for the purpose of my trip. The breakfast was good, and the gym was well-equipped, which was a great added amenity. Overall, it was a very comfortable stay and a good value.

I like the breakfast bar. It has more variety than other places. The staff were kind.

I wish there was a shower in the pool area to rinse off instead of rinsing in the room before going down.

Staff was very helpful, especially Isabella with the whereabouts of the hotel(food, places to visit). She was very kind and i had a nice time talking to her! Tasty breakfast

first day had partially hot water but it got fixed during the stay

Gross hotel, not updated, smelly in halls seeping into room, broken fixtures, ventilation poor, windows broken, no hot water. Stay far away.

The complimentary breakfast was the highlight of our stay. The staff member managing the breakfast area did an excellent job keeping everything stocked and fresh, constantly refilling items as needed. The dining area was consistently clean and well maintained throughout the morning. Overall, it was a very pleasant breakfast experience.

The room was unfortunately not as clean as advertised. The bathroom mirror was visibly smudged, as if it had been wiped with a dirty rag, and the body wash dispenser was empty upon arrival. The toilet clogged after the first use and overflowed, and instead of resolving the issue themselves, staff only brought us a plunger and expected us to handle it. We ended up having to purchase our own disinfectant spray and cleaning supplies to sanitize the area ourselves. In addition, the desk, side tables, TV, and drawers were covered in dust, making it clear they had not been properly wiped down in quite some time. One of the bedsheets had a yellow stain, which was very unpleasant to see, and the pull-out bed also had dirty sheets. Thankfully, we had brought our own pillows and blankets with us on the road, so we were able to use those instead, which made the situation a little more manageable. Overall, it did not feel like the room had been thoroughly cleaned or sanitized before our stay. The level of cleanliness and upkeep was very disappointing.

I enjoyed breakfast every morning But most of all i enjoyed the Employees, and how attentive the staff was to my needs. Every issue that I had they gave it immediate attention and were very professional and followed up in a timely manner. They were very accommodating to my needs and the changes associated with my travel and plans. Isabella was amazing, While the hotel had a hot water issue (boiler pump pert failed) it was not the fault of anyone, they worked efficiently to get it resolved, maintenance responded within 3 mins of me alerting them, he returned told me what the issue was, the front desk informed me they alerted the manager and he would call me when he got in at 9:30, he called me at 9;45, informed me of the plan to resolve the issue, when i returned they informed me they had a temporary fix, the manager personally called again to confirm all was well the next day, offered consolation, which was unnecessary, but the staff was absolutely amazing, and through all of the rude customers and guests they really maintained a high level of professionalism and decor. Carl Anthony

I didn't like the way the staff was treated during my stay there. People should understand that things happen beyond our control and be considerate of the fact.

The location

Seemed dated. No hot water in the morning in either shower or sink.