Hotel Francis

Nice people No restaurant pool not clean and breakfast substandard

The property was in a pretty location and rooms were very clean. I had 2 rooms with 4 teens and 2 adults, although the price was great, i feel like i was mislead. And false advertisement. Pool hasn't been cleaned, it was green and couldn't be used. The internet was so bad it was no tv working. So i had 4 teens with no pool and no tv. Even though it was advertised as having both. I tried getting my money back before walking in the room but it was a last minute booking, no money back.

The room's carpet was not vacuumed. There were little white flakes all over the place. The maid did not clean the room on the second day.

Management is very difficult to work with. It was stated to my son they would issue a refund for a stay they cancelled. Once Expedia contacted them they stated they unfortunately could not refund the money. No damages were reported, but they would not refund me. I paid for 5 night nights and he only stayed 1 night.

Some inconvenience caused by construction. Breakfast is at a minimum, hope to be better next year.

The new management is top notch. There's definitely a womans touch present. Surely there was work to be done esthetically, but it was evidently underway. We specifically appreciated the interest that management and caregivers gave to myself and fellow traveler. The lake was eye candy, and considered lagniappe.

The clerk was very nice and helpful. Very pretty setting.

Horrid The hotel can most kindly be described as worn out and in need of bulldozing. They put me in a room next to trash bags and dirty laundry even though the hotel was at best 30% occupied. Even worse, the room was so dirty I left and went home rathe than stay in such a filthy room. Stay away from this terrible hotel.

Pool was IN NEED OF ATTENTION, NO CIRCULATION, ALGAE Room was in need of upgrade, paint, door and casing copromised

The hotel rooms were absolutely disgusting. The sheets were dirty, there was dust on everything. Just not cleaned well at all. The room also smelled like someone had been smoking weed.