Metro Tempe Extended Stay

This was NOT a 4-star. There were bars on the window. The view was pigeon poop on the roof outside my window, and YES, I saw a cockroach in my room. It was at this point that I grabbed my bags and checked out. Very difficult to contact staff, and the refund process was slow.

Filthy and disgusting.

Aweful, bed bugs, roaches tons of homeless around property. I request a refund mainly because I woke up to bed bugs around my children and me but also because there was many other issues. They responded once for photos I then sent them and never heard from them again.

We did not stay the there we arrived approximately at 11 PM. I did not get my room number and door passcode so about an hour later at that point I was at a different hotel already. There's people working on their cars in the parking lot at 11 o'clock at my cars are going and coming. It's not a good vibe as you know what they're doing I'm just not good with people hanging around are vehicles all night long playing music

Dirty

I stayed her previously and booked again. This room was on a different floor, had live cockroaches coming from the sink, bathtub and under the couch. I contacted the property manager and they were able to reassign me to another room on another floor that was clean without any sign of bugs.

They had roaches and it was getting out of hand to the point they had to move me to another room. I went to the other room and there was roaches on the door before I even went in. I called the property and told them I’d be leaving and not staying for the whole two days. They told me to request the refund from the website and here is me doing so

You check in yourself online, they text the room and code. They put me in a room that was OCCUPIED! I didn’t notice at first because no one was actively in the unit, but noticed the bed was used and there was trash with items left in the bathroom. The tub was torn apart. I dropped some bags off and went back down and was then locked out. Im lucky I decided not to leave my service dog in the room just to go downstairs quickly, because they took TWO hours to get me into a different room while I’m stranded outside. Fast forward to the morning, where I asked to pay for a late checkout and they said ok, only to have the door BROKEN IN 30 mins later while I’m naked in the shower! I informed him of the late checkout, he leaves (after breaking my safety lock device I had on the door) and then comes back and DOES IT AGAIN! I was naked at the door telling him to go away and he refused, said I didn’t have a late checkout and would call the police. I filmed everything, again, NAKED. After arguing with management, I was given the late checkout and only offered 20% off for these events. The immense lack of safety here is disturbing and I will NEVER be back.

It was a one night stay, nothing special. Although I forgot a Bluetooth speaker I travel with in my room. I called the next morning and of course their staff didn’t find anything in the room as I expected. I won’t be staying there again.

Very dirty and rude management.