Regalia Hotel & Conference Center

2 nights. Room was not cleaning during our stay. Ran out of shampoo and soap in room. Had to go ask for more. Coffee maker ,but no coffee. Hotel ground are terrible, completely run down and not cared for. Room it self was okay. Coffee shop… Close, restaurant… Close, pool… Closed. The resort looked completely deserted. Would not stay here again!

I have never been this disappointed with a place! It looks nothing like the pictures on line! It is run down and unkept! It smelled old and had gnats in the room. Nothing was open that they promised! The Cigar bar was closed! The indoor pool was closed. The restaurant was closed! The outside pool bar only opened for a limited time! They actually charged me for an hour tea night! It was really bad!

My room was lovely!!! Well stocked. The hallways smelled of pot..BAD...

When we arrived, we had difficulty putting our deposit down because our credit card was used through Expedia and the clerk that helped us did not know how to get around. It just kept on saying that our credit card was declined. When we got to our room, the television kept on asking me for my Amazon account and we asked the front desk to go ahead and get our television to where we could watch at least the news and they did respond immediately. A lot of the facilities there at the hotel were not available and it would’ve been nice to go ahead and have a heads up that the pool and the Gym were not available during our visit. I ended up leaving early.

We were not pleased with this hotel, gnats flying around us in our room, ice machine did not work on 3rd floor, no microwave in our room, the hotel grounds are not landscaped or kept up, no set times for what is open. We will not stay here again. The website for this hotel and pictures is deceiving.

Quite, nice pool and area

It is a nice place. Our room was spacious and comfortable. We did have trouble with our keys/door lock not working on two different days but the staff was quick to help. We will definitely be considering staying there again.

Confused staff,unkempt property..poorly managed..no microwaves in Room..in hall instead..no indoor pool..no daily cleaning..roo. was ok..dirty windows.

Got to our room, which is a good distance away from the lobby and down an elevator. Room keys didn't work. Back to the lobby, given new keys, back to room... keys didn't work. Tried to call lobby from hallway courtesy phone, phone does not work. Back to lobby, told by maintenance that the card reader must need reprogrammed and he gives me a MASTER keycard that works on all doors! Comes by later to see if it worked, and just took the two non working keys and that was our key for the whole trip! Went out and about, and then ended up in the hotel lounge which was a GREAT experience. The bartender was super nice and we had a great time. Got back to our room ready to shower and go to bed, that's when we discover there is not a single towel in our room. Called the lobby for almost 20 mins, no answer... so back to the lobby. Nobody there, went to the lounge to see if the bartender could help and the front desk person is sitting at the bar instead of attending the front desk. A security guard said they would bring us towels. 30 mins later, have to go looking for the security guard because he hasn't come by yet. Next morning, go to get breakfast... this is a standard, run of the mill continental breakfast you'd get at Super 8 or Holiday Inn. Charged $10 each and the food was almost gone and cold. Nobody attending the food and refreshing it. We eat anyhow and as we are leaving out comes fresh food. The indoor pool is not open and the cigar lounge they advertise was never open once.

1. Checked-in and cards didn't work. Wife went to the counter - 100yd walk, to get new ones, they too didn't work. Called desk and they sent maintenance guy who indicated he just replaced the door reader and the cards they gave us were not compatible with the new reader. New style card, worked. 2. 2 different occasions - different days, no hot water. HATE cold showers. 3. No maid service. 1st day we had sign to not clean. 2nd day no cleaning...then asked for cleaning. Later when we got back, not cleaned and no fresh towels or washcloths. 4. Vending machines all out of pop / soda. You'd think for a major local event like their annual Bike Fest, they'd capitalize on whatever they could to make $. Granted, I'm sure they have vendors to fill their machines but probably should be more on top of it. Property is nice and quiet though.