Racquet Cuernavaca

We’re nice

The location is beautiful, I've come here for years. Unfortunately the property has not been kept up. Particularly the guest rooms. We were on suite 110 and there has black mold on the walls. I understand the humidity and moisture levels are high but they MOST control black mold. I will need to have confirmation this issue has been addressed before booking again. The restaurant service was a bit slow and the gym needs a better weight options. Again, the location and gardens are absolutely beautiful. I hope they invest in restoring the guest rooms as I look forward to coming back.

Good place.

Cleaning staff were very nice and professional. They did their best with the conditions of the place. Temperature in the room was around 50 or colder Degrees F constantly. Heater didn't work. The rooms were so humid that there was mold growing on the walls. Walls and floor were wet with humidity. Bathroom did not have a window or exhaust fan to get rid of wet humid air when showering. Without heat in the room, it was impossible to dry out the air. Because of the cold and humidity, bedsheets and blankets were cold and damp and would not get warm even when sleeping with socks, sweatpants, and sweatshirts. We were shivering constantly and couldn't warm up. Beds had some sort of bed bugs in them that bit our legs in numerous places as we slept. (photos attached). Because the entire complex smelled of mold, our whole family experienced headaches, sore lungs, and constant coughing. This was the most uncomfortable place we've ever spent time at.

Buena experiencia la gente muy amable y todo muy limpio. Falta un poco de mantenimiento en las albercas y los colchones están incómodos.

I like the property because it has a lot of history and that makes it unique, it's well kept, needs a little maintenance details which it seems they are working on it, the surroundings are beautiful, amenities are good and plenty for people. I didn't like the walking on some of the old stones of the area to get to the main entrance and some other areas to go to your room. You have to be very careful walking or you might twist your ankle, it's just the different sizes of the stones makes it a little challenge.

Buen Lugar, Buena atención, la alberca a muy buena temperatura, las almohadas bastante duras. En general buena experiencia. Regresaría sin duda

The staff members of the hotel were very attentive and friendly.

Room needs maintenance... Bathroom in particular,

Maravillosa estancia. habitaciones cómodas, personal muy muy atento y amable. Instalaciones recreativas muy buenas. Un lugar en medio de la naturaleza bellísimo y nos encantó la alberca climatizada en medio de los árboles.