Mercure Resort Sanur

Excellent!!

Nothing

Great location, on the beach and close to restaurants etc.

It's slightly tired looking but guess maintenance in Bali is a bit of a nightmare.

Hotel is right on the beach at the quieter end of Sanur so its nice and relaxing. There is always lots of lounge chairs available on the beach and can get drinks brought over as well. There are 2 pools which is good as not everyone is condensed to one area and again, lots of available lounges. Property is quiet big so rooms are very private. Rooms are large and comfortable. All toileteries provided included as well as bottle water everyday. A couple of pillows were very uncomfortable but asked for a new one which was provided straight away and it was great. All staff were super friendly and helpful and all requests were met promptly. We were able to get a late checkout as well which was super helpful. Location is great and there as lots of eateries within walking distance. You can hire bikes from the hotel or outside to ride all the way up the beach to other areas. Getting to the main street for restaurants/shops ect is a bit of a walk but there are always cabs available outside the hotel if needed. There is a resident cow on the property for some reason but it was great to see that it is cared for and has access to shade, water and food.

Buffet breakfast is ok but not great. There are a few choices but only one toaster so have to line up and wait. Only a couple of coffee machines which also take a while. And the balinese music playing is quite loud for some reason.

It went right down to the beach, it was kept neat, clean and tidy, with staff attending. Breakfast was lovely. Staff were very friendly and ready to assist with anything. We will definitely go back.

It was directly on the beach, plenty of lounge chairs, they offered buffets everyday of the week, had happy hour, 2 swimming pools, bike rentals

Bike rentals were over priced, their beach towels stank badly, they should do a smell test before handing them out. I actually had my hard case for my eye glasses stolen from my bedside table.

I had a very great experience with this hotel. My daughter got injured at the beach and the people at the hotel were so helpful.

The pools and beach areas. Staff were friendly.

The room was a complete let down. Old and worn out which was so disappointing as I had been looking forward to staying there.

The staff and service and the location and the food.

The mould in our room. And a rat came to visit early one morning through a vent in our bathroom