Rowhill Grange Hotel & Utopia Spa

Booked for afternoon tea and what a disappointment it was. Menu states a selection of 4 sandwiches, we ended up with 3 small fish finger size sandwiches not even 2 slices of bread each! The scones were nice but extra small and the other cakes were a one bite offering. Definitely not worth the price that they charge, it has gone down hill rapidly as I have been before and it was far better. Would not recommend and wouldn’t go back it’s a total con.

The spa is the best part but that like the rest of the property needs a lot of attention. The staff are what makes this hotel a 4 star otherwise I would say it’s a 3 star.

Needs a good refurbishment. My full body massage was over £100 and I came out looking like I had been dragged through a hedge backwards and I felt like it too, it felt rushed and the therapist was rough I had to tell her several times to not press so hard. My partner had an Indian head massage which he said was pathetic. Food was over priced and such small portions. Our room (Poppy) had hardly any tea or milk and it was just dumped on the sow by the kettle not placed in the box nicely like it should be. The shower gel was empty and shampoo nearly empty I had to call down to reception from my mobile because they do not provide landline phones on the room to ask for some replacements. The shower flooded the bathroom it was literally a small swimming pool if I hadn’t of noticed I could have slipped and hurt myself. The mattress was uncomfortable I had a spring digging in me all night and the radiator was making a terrible noise all night.

We had another lovely stay at at Rowhill Grange Hotel & Spa. The location is set in wonderful grounds and is central to most venues for South East & Central London. The staff are outstanding in politeness and exceptional in making your stay very comfortable. Nothing was to much trouble, when asked for extras for your room comfort they either go them straight away, or they were sent to your room immediately. The dinning experience was amazing, melt in the mouth steak and an abundance of prawns in the cocktail. Compliment to the chef. We did not use any spa facilities as we were there for only a two night stay due to a family event, but all the staff are well turned out and aim to please their guest. We throughly enjoyed our stay and am sure we will be back. Thank you!!

We stayed here about 11 years ago and loved it. Sadly, this visit was the complete opposite. It doesn’t appear the hotel has had any updates in that time. The whole place feels tired, with worn carpets and wallpaper peeling in the restaurant. The spa area was dated and not as clean as expected. Our dining experience was equally disappointing. We waited 45 minutes for bread as a starter, only for our mains to arrive three minutes later. The £28 chicken dish was half a breast with a small amount of purée and a few sprout leaves. Even after a £9 side, we went to bed hungry. The restaurant manager was very apologetic and clearly embarrassed by the experience. Breakfast was average, and again the run-down restaurant affected the overall experience. I raised these issues at checkout, but felt it was important to share so others don’t waste their time or money. Such a shame, a very disappointing and expensive weekend.

We live close to RG and decided to eat there last night, hoping for a really good experience and expecting to pay accordingly. We really want RG to be a top-class place to visit and bring/meet friends. The menu (although the physical menu contained a number of typos/spelling mistakes) was reassuringly small and of promising quality. The starters and mains we had were all extremely good, so full marks to the chef. The staff were generally attentive and helpful too. That said, we noted a number of things the restaurant (RG’s) could fix to match the price, menu and setting: - we waited half an hour for our pre-dinner drinks - they could do better than the small plastic flowers on the tables - the piped music was poor and cheesy - the dining room is surprisingly noisy/echoey and lacks anything to deaden sound - lighting could be more relaxing or even romantic - I thought (as non resident diners) our coats might have been taken to be hung So 10/10 for the food but 6/10 for the experience overall. Shame, it’s such a lovely setting and potentially the go to dining experience in the Dartford/Swanley area.

I had booked a mother daughter spa day for my daughters 18th birthday and WOW what a huge disappointment!! Which is so sad as I'd hoped it to would be an extra special birthday treat. Nearly £400 for half a spa day with a 55 minute treatment, (mine lasted 42 minutes from start to finish ), and a 2 course lunch which was off the budget menu!! Honestly I have never felt so ripped off, they even charged me extra on top of the £400 to put chicken on our Caesar salads. Seriously?!?! After paying £400?!?!?! Other diners were being brought much nicer meals and I just can't help but feel we were mugged off. I flagged up my concern as it wasn't clear there was a supplement charge "for adding protein" and no other items on the menu had a supplement charge. Still nothing was deducted from the bill even though the staff member completely agreed! In essence I came away feeling that I'd been mugged off. My partner said for the same price he had bought us dinner, bed and breakfast with spa access at Eastwell Manor so I would personally spend your money there! I will not be going back to Rowhill Grange again. I think to be honest its an over priced let down. Avoid at all costs!!